Case Studies - Susan Hamilton Group
Background
Susan Hamilton Group is a leading provider of recruitment solutions to the catering and commercial markets in London and the Home Counties. The Group comprises of Susan Hamilton Commercial and Hamilton Mayday.
The Group’s success has been achieved through an intimate knowledge of its clients’ markets, combined with an extensive team of sixty staff, each with good industry knowledge and client-facing skills.
Project Requirements
During late 2004 Hamilton Mayday began using text messaging as a means to contact job candidates. Whilst the method of communication proved a hit with both candidates and members of staff alike, certain administrative factors and operational constraints proved to be very time-consuming.
“As we began to see the benefits of the text service, and rely upon it for our dayto-day operations, we needed the service to be robust, reliable, and easier to use”, commented Sarah Black, Head of Systems at Susan Hamilton Group.
Early in 2005 Hamilton Mayday decided to source an alternate SMS provider to address its current and evolving text messaging requirements.
Project Solution
“Following an evaluation, we chose TextAnywhere as our SMS partner. From when we first made contact, they have been responsive and provided great customer service. We found their text service very reliable, with good administration and reporting tools, and the costs were lower too”, added Sarah.
With Hamilton Mayday using Paloma’s Fortuna application to manage recruitment vacancies and applicants, Paloma integrated TextAnywhere directly into Fortuna to enable text messages to be sent from within the application.
Hamilton Mayday staff can use the text service to confirm job details and booking changes to temporary staff, as well as contacting candidates about their availability. The text service enables recipients to be able to reply back, confirming availability for a job, for example.
Adding new users to the system, running usage and delivery reports, and performing other administrative tasks can all be done online from within Hamilton Mayday’s TextAnywhere account.
Project Successes
The use of text messaging has proved very popular and successful with the 45+ staff that use the service to contact candidates and contract staff.
“The staff love it because it is so easy to use, and enables them to make two-way contact with a candidate or contractor instantaneously”, confirmed Sarah Black. “We make significant time and resource savings through texting, and with the online reporting and admin service, we can easily run usage reports and add more users.”
The success of the service within Hamilton Mayday has prompted the service to be rolled out across the Susan Hamilton Group.
About TextAnywhere
TextAnywhere provides commercial and public sector organisations with text messaging services to enable the sending and receiving of SMS messages from individuals’ desktops, through online and email applications, and a developer toolkit.
Since 2002, TextAnywhere has offered a range of text services that focus on reliability, ease of use, security, and good value, backed up by quality support, from a financially viable, profitable organisation.
TextAnywhere has over 11,400+ UK clients. Clients range from single person organisations, through academia, the health sector, and local government, to FTSE 100 companies. Our client community includes CM2000, Debenhams, Dixons, Harveys The Furniture Store, Leeds City College, Pepsico, Totton College, and Virgin Active.
TextAnywhere is a privately owned, limited company, registered in England, with company registration number 04208390, and is VAT registered with number GB 781 7907 88.
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