Support

Frequently asked questions

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Do you offer support to developers using the SMS gateway API?

Yes, we provide a variety of support options for developers. Primary support and API documentation is offered through our Developer Centre...


Does your API support SMPP?

We do not support SMPP. We decided to keep things simple with an HTTPS Connector, a Web Services, and SMTP. More information on our...


How can I begin integrating the TextAnywhere API into my application?

If you are interested in using our SMS Gateway API the best place to start is the Developer area within our website. From here you’ll be...


What is the SMS Gateway API?

API stands for Application Programming Interface. The TextAnywhere Gateway API enables our clients to integrate the automated sending of...


Is it possible to receive SMS delivery statuses for messages sent via the API without polling or downloading a report from the Admin Panel?

Yes. When calling the SendSMS function of the API, you may use the “statusnotificationURL” parameter, documented which can be found in our...


How long will my SMS marketing free trial with TextAnywhere last?

The TextAnywhere free trial enables you to test out our SMS marketing tools with 20 free text messages from your TextAnywhere account, over...


How much is technical support on the developer service and toolkit?

It’s free – there is no charge for any support on any of our services. TextAnywhere offers a developer service and toolkit to anyone...


How do I integrate TextAnywhere's SMS services with my own website?

The TextAnywhere Developer Centre is our resource for anything related to using our Developer Toolkit. The Developer Toolkit enables you...


Which developer service should I use for my integrated SMS Marketing needs?

It depends on your requirements as to which service is best for you. We offer three different developer APIs: Web Service – This service...


Will I be required to download additional software in order to integrate a TextAnywhere SMS service with my website?

No. There is no software that needs to be downloaded or installed in order to integrate text messaging in to your web site or application...


How long are messages tried for delivery, before expiring?

You have the option to specify for how long you would like the phone networks to retry the delivery of a message, in the event that the...


How can my customers reply to my SMS messages?

Our TextOnline, TextCampaign, TextMail and TextOMS applications and our Web Service and HTTPS Service APIs can make use of our reply path...


What is the SOAP toolkit?

At TextAnywhere we provide a service that allows you to programmatically communicate with our SMS gateways. TextAnywhere’s Developer...


Can I still charge my customers to receive my SMS messages using the HTTPS Service?

With the HTTPS Service, one of our Developer Toolkit APIs, you have access to all the methods that are available within our Web Service...


What methods are available for sending and receiving SMS messages via a website?

At TextAnywhere, we have a range of tools which will enable you to fully integrate an SMS messaging system into your website. Our...


As a developer, what interfaces do I have access to?

You have access to three different interfaces: 1. Web Service 2. HTTPS 3. SMTP We prefer the first two because they provide a...


I am receiving an error 200 - Account not found from the Developer Toolkit, what causes this?

The most common cause of this error is specifying your TextAnywhere account login email address and/or password as the external Login...


How many message credits does it take to send, for example, 250 messages?

To send 250 messages of up to 160 characters using the standard GSM character set to UK mobiles would take 250 credits. A message...


Do you provide any development code samples?

Yes, we provide the following code samples as part of our Developer Toolkit. ASP VB C# Java PHP VB.Net If you still require...


Can I send SMS text messages from my email?

Yes - TextMail allows you to send text campaigns from any email application. Simply send an email to your recipients by including their...


In which countries do you provide local TextInbound numbers?

With TextInbound, we provide you with a dedicated long number (11 digits for a UK number, for example) that you can use in many ways to...


Can I retrieve a list of messages that I have sent, with their delivery statuses?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


How do I lock down the IP addresses that my users can access your applications from?

You can secure user access to your account by setting which IP addresses the system should accept access from. This can be configured on...


What functions can be performed using TextAnywhere's SMS web integration tools?

TextAnywhere’s technical integration offers a wide range of products and capabilities. Our Web Service, HTTPS Service and SMTP Service have...


How do I access TextAnywhere's SMS Web Service?

TextAnywhere’s Web Service, part of our Developer Toolkit, enables organisations to integrate the automated sending and receiving of SMS...


What happens if the text message I want to send using the SMTP service is longer than 160 characters?

TextAnywhere has an SMTP Service that allows you to send and receive SMS text messages from any application that can send and receive...


What does the SMTP SMS service provide?

If you have an application that can send and receive emails, the TextAnywhere SMTP Service enables you to send and receive SMS text...


How do I receive replies using an SMTP SMS service?

One of the benefits of using the TextAnywhere SMTP SMS Service is the capability to receive replies back from the SMS text messages you...


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