Support

Frequently asked questions

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How do I enter the mobile number of a recipient contact in TextOnline, or an account contact in the Admin Panel?

The Mobile number field will automatically format the given number according to the formatting rules for the country in which the account...


Is it possible to receive SMS delivery statuses for messages sent via the API without polling or downloading a report from the Admin Panel?

Yes. When calling the SendSMS function of the API, you may use the “statusnotificationURL” parameter, documented which can be found in our...


How do I find out whether a message was delivered or not?

Within the two web-based applications, TextOnline and TextCampaign, you can check the delivery status of any message. For TextOnline, click...


Can I retrieve a list of messages that I have sent, with their delivery statuses?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


Can I retrieve a list of messages that I have received?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


Will I receive marketing emails from TextAnywhere if I sign up for an SMS marketing free trial?

Upon setting up your free trial account with us you will be automatically opted in to receive our Quarterly Newsletters. You may of course...


How do I lock down the IP addresses that my users can access your applications from?

You can secure user access to your account by setting which IP addresses the system should accept access from. This can be configured on...


I am receiving an error 200 - Account not found from the Developer Toolkit, what causes this?

The most common cause of this error is specifying your TextAnywhere account login email address and/or password as the external Login...


Can I send messages in excess of 160 characters?

You have the capability of sending messages in excess of 160 characters through our services. When sending a message in excess of 160...


How do I set an alert on the account when I am low on credits?

Within your TextAnywhere Account, select the Admin Panel in the top right hand corner. On the left hand side of the panel select Credits...


I keep getting logged out of the website - How do I stay logged in?

Within your TextAnywhere account Admin Panel, Account Options, you are able to select one of two choices. 1) Whether to stay logged in...


What's the best way to track the performance of an SMS campaign?

There are many ways to track the performance of your SMS marketing campaign. The first step is to track the quality of the data that you...


How can my customers reply to my SMS messages?

Our TextOnline, TextCampaign, TextMail and TextOMS applications and our Web Service and HTTPS Service APIs can make use of our reply path...


With a White Label, can my clients be either Pre-pay or Post-pay?

Yes, you can choose whether your clients are Pre-pay or Post-pay. A Pre-Pay client must have sufficient message credits on their account...


How do I set up one of my colleagues to receive system invoices and alerts?

To add a new account contact, click on the ADMIN PANEL button, and then choose the ACCOUNT CONTACTS left-hand menu. From the new screen,...


How does an Administrator change the default application that a user sees when they login to their user account?

You can change the default application that a user sees when they login to their online account, as follows: - Click on the ADMIN PANEL...


Can I choose for a User not to be able to delete their previously sent messages?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I choose for a User not to have their own Personal Address Book?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I choose for a User not to be able to modify the Originator of their message?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I choose for a User to only be able to send messages to contacts within the Personal or Global Address Books?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Where do I update my billing details?

To update your billing details please log into your TextAnywhere TextApp account and then click on the ‘Admin Panel’ in the top right...


Can I update my billing details from within my SMS account?

Yes, it is possible to update your credit card details, view your billing history and purchase credits from within your account. Once...


Can I send my campaigns internationally?

TextAnywhere allows for the sending of SMS campaigns to a wide range of countries around the world. The cost of each text message is shown...


I can't login?

If you're on the login page and can't login to your account (you keep seeing the message "Account not found, or bad username/password"),...


How do I change my password?

You change your password from within your account as follows: 1. Click on the MY PROFILE button. 2. Click on the CHANGE PASSWORD...


Can a recipient opt-out automatically from future messages?

Yes. When you send a message out to your recipients you can invite them to text the word STOP back by return if they don’t want to receive...


Can I be notified when a certain number of messages are sent through my account?

You can choose to be alerted when a certain number of messages have been sent through your account within a given period. The Credits...


How can I limit the number of messages sent through my account

You can choose to stop your account from sending messages when a certain number of messages have been sent through your account within a...


How can I be alerted when I run low on credits?

You can choose to be alerted when the number of message credits left on your account reaches a given threshold. The alerting service...


How do I lock-down access to my account by IP address?

You can secure user access to your account by setting which IP addresses the system should accept access from. This can be configured...


How do I secure my emails with a PIN?

The PIN field is only used if a user's application rights for a particular text service require the user to either enter or use a PIN....


How do I change my organisation's name?

There are many aspects of your account and user accounts that you can change yourself online from the Administration Panel of your...


What is the Default Reply Email for a User?

The DEFAULT REPLY EMAIL is the email address that is used and displayed by default, on the text services where a user can choose to receive...


Does pressing STOP on my Text Premium inbound service mean I am not charged again?

Pressing stop detaches the short code/keyword from the application currently being used, so you can set up another service with that short...


If someone accidently unsubscribes can I put them back on my SMS list?

If one of your subscribers asks to be removed from your telephone lists by replying ‘STOP’ they must by law be taken off - it’s not okay to...


How do I keep track of people who opt out of my messages?

If somebody replies to a message you’ve sent out with the word ‘STOP’ at the beginning our system will automatically add them to an...


I have a message longer than 160 characters – is it possible to send as 2 text messages?

When an extended-length message of over 160 characters is sent, the message is still dispatched to the handset (by our operator partners)...


How can I keep track of my subscribers?

Our systems allow you to manage your subscriber lists without too much trouble. When you add your list through the dashboard you’ll be able...


Is there a minimum contract length for TextAnywhere's services?

There is no minimum contract length. Once you have opened an account with us you are free to use it for as much, or as little, as your SMS...


Can my SMS account be accessed from multiple logins?

Yes, once you have opened an account with us you can then create as many additional users / account logins as you require. Users can be...


Can I stop an SMS being sent once I have set it up?

In some cases you may be able to stop an SMS being sent once you have set it up, but this will depend on how you have set up the delivery...


How long are the results of past SMS competitions or votes available to view?

Past SMS competition results, responses, and other reports are stored and available online for a rolling 12 month period on the...


What is the TextAnywhere Desktop Utility?

The TextAnywhere Desktop Utility is a piece of software, downloadable from the TextOnline panel, in which you can store your user login...


Can I track the delivery of a message sent by one of my clients through the White Label service?

Yes. From the White Label Administration panel you can select one of your client accounts, and then track one or more messages through the...


With the white label SMS service, can my clients have pre and post pay accounts?

Yes, you can choose for your clients to be either pre or post-pay clients. Pre-pay clients must have credits on their account to be able to...


Does the White Label SMS service let me rebrand the client interface?

The concept behind the development of the White Label solution was to allow 3rd parties to brand the interface as their own to help add a...


Can I completely rebrand the SMS White Label Service?

While much of the layout and structure of the system is fixed, you are able to customise the interface with your own logos and colours to...


Does the White Label SMS Service allow for mark up of credit prices?

Yes, there is credit price flexibility within the White Label SMS service. Once you have set up your White Label service with TextAnywhere...


How do I manage the cost my clients pay for their white label SMS credits?

It is entirely down to you to determine the cost of the text messages that your clients buy through your White Label service with us. The...


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