Support

Frequently asked questions

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I am receiving an error 200 - Account not found from the Developer Toolkit, what causes this?

The most common cause of this error is specifying your TextAnywhere account login email address and/or password as the external Login...


How do I lock-down access to my account by IP address?

You can secure user access to your account by setting which IP addresses the system should accept access from. This can be configured...


Will my SMS messages be sent from the same number each time I send a new text campaign?

It depends! When sending an SMS message from any of our end-user services or through the Developer Toolkit, you send what is known as an...


Are there any hidden charges?

No. With TextOnline, TextCampaign, TextOMS, TextMail and our Developer Toolkit you are only charged for the SMS messages you send and...


How long will my SMS marketing free trial with TextAnywhere last?

The TextAnywhere free trial enables you to test out our SMS marketing tools with 20 free text messages from your TextAnywhere account, over...


What sort of reseller commission can I expect to receive as part of the Partner Program for SMS Marketing and Development toolkits?

TextAnywhere offers a partner program within two areas of the business. Whether you want to integrate a text-messaging capability in to...


How do I integrate TextAnywhere's SMS services with my own website?

The TextAnywhere Developer Centre is our resource for anything related to using our Developer Toolkit. The Developer Toolkit enables you...


Will I be required to download additional software in order to integrate a TextAnywhere SMS service with my website?

No. There is no software that needs to be downloaded or installed in order to integrate text messaging in to your web site or application...


How do I access TextAnywhere's SMS Web Service?

TextAnywhere’s Web Service, part of our Developer Toolkit, enables organisations to integrate the automated sending and receiving of SMS...


How do I lock down the IP addresses that my users can access your applications from?

You can secure user access to your account by setting which IP addresses the system should accept access from. This can be configured on...


How long are messages tried for delivery, before expiring?

You have the option to specify for how long you would like the phone networks to retry the delivery of a message, in the event that the...


How do I start sending messages?

First off, you need to have an account with us. To open an account, just click on the Free Trial or Open Account links and complete the...


Do you provide any online training?

Using our services is really straightforward. So, we don't have any online training, but each of the online applications has copious...


Do you provide any development code samples?

Yes, we provide the following code samples as part of our Developer Toolkit. ASP VB C# Java PHP VB.Net If you still require...


Does your API support SMPP?

We do not support SMPP. We decided to keep things simple with an HTTPS Connector, a Web Services, and SMTP. More information on our...


Can I change the opt-out keyword that my customers use to cancel their SMS subscription?

When a user wants to unsubscribe from an SMS list the standard opt out keyword is ‘stop’ as a singular keyword. To be effective the SMS...


What is the SOAP toolkit?

At TextAnywhere we provide a service that allows you to programmatically communicate with our SMS gateways. TextAnywhere’s Developer...


Can I still charge my customers to receive my SMS messages using the HTTPS Service?

With the HTTPS Service, one of our Developer Toolkit APIs, you have access to all the methods that are available within our Web Service...


Why should I choose TextAnywhere over other SMS competitors?

TextAnywhere is the leading provider of text messaging services in the UK with a client community of over 12,000 UK organisations. We have...


What methods are available for sending and receiving SMS messages via a website?

At TextAnywhere, we have a range of tools which will enable you to fully integrate an SMS messaging system into your website. Our...


How do I find out whether a message was delivered or not?

Within the two web-based applications, TextOnline and TextCampaign, you can check the delivery status of any message. For TextOnline, click...


As a developer, what interfaces do I have access to?

You have access to three different interfaces: 1. Web Service 2. HTTPS 3. SMTP We prefer the first two because they provide a...


How can I begin integrating the TextAnywhere API into my application?

If you are interested in using our SMS Gateway API the best place to start is the Developer area within our website. From here you’ll be...


How can my customers reply to my SMS messages?

Our TextOnline, TextCampaign, TextMail and TextOMS applications and our Web Service and HTTPS Service APIs can make use of our reply path...


Do you offer support to developers using the SMS gateway API?

Yes, we provide a variety of support options for developers. Primary support and API documentation is offered through our Developer Centre...


How much is technical support on the developer service and toolkit?

It’s free – there is no charge for any support on any of our services. TextAnywhere offers a developer service and toolkit to anyone...


What functions can be performed using TextAnywhere's SMS web integration tools?

TextAnywhere’s technical integration offers a wide range of products and capabilities. Our Web Service, HTTPS Service and SMTP Service have...


Which developer service should I use for my integrated SMS Marketing needs?

It depends on your requirements as to which service is best for you. We offer three different developer APIs: Web Service – This service...


What happens if the text message I want to send using the SMTP service is longer than 160 characters?

TextAnywhere has an SMTP Service that allows you to send and receive SMS text messages from any application that can send and receive...


What does the SMTP SMS service provide?

If you have an application that can send and receive emails, the TextAnywhere SMTP Service enables you to send and receive SMS text...


How do I receive replies using an SMTP SMS service?

One of the benefits of using the TextAnywhere SMTP SMS Service is the capability to receive replies back from the SMS text messages you...


Does the TextAnywhere service work with the RSA Authentication Manager?

Yes, our system accepts messages from the RSA Authentication Manager. By using our configuration for the HTTP SMS plugin, preinstalled...


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