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Frequently asked questions

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Will I receive marketing emails from TextAnywhere if I sign up for an SMS marketing free trial?

Upon setting up your free trial account with us you will be automatically opted in to receive our Quarterly Newsletters. You may of course...


How long will my SMS marketing free trial with TextAnywhere last?

The TextAnywhere free trial enables you to test out our SMS marketing tools with 20 free text messages from your TextAnywhere account, over...


How can I measure my SMS marketing's effectiveness?

Please find our Measureable SMS Marketing Guide here, which is full of useful hints and tips on how to get the most out your SMS marketing...


How do I integrate TextAnywhere's SMS services with my own website?

The TextAnywhere Developer Centre is our resource for anything related to using our Developer Toolkit. The Developer Toolkit enables you...


How do I start sending messages?

First off, you need to have an account with us. To open an account, just click on the Free Trial or Open Account links and complete the...


Why use SMS instead of Email?

SMS marketing is one of the fastest ways to send special offers and discounts to your current and future customers. Open rates for SMS...


Does TextAnywhere provide any discounts for SMS services?

Yes we do. We provide discounts for clients buying or sending messages in volume, as well as providing discounts for charitable...


How does SMS compare to Direct Marketing?

Each has their own place in the greater marketing environment, however SMS messages reach your customer’s hands instantly, and as such they...


What is SMS Marketing?

SMS Marketing is primarily the use of sending SMS (Short Message Service), or text messages as they're more commonly known, direct to...


What is Bulk SMS?

Bulk SMS is the term used for sending a promotional, advertorial or informative, text message to a group of recipients simultaneously....


What is Mobile Marketing?

Mobile Marketing can refer to one of two areas: 1) Traditionally it refers to marketing on, or with, a mobile device (ie: a mobile...


What’s the open rate for SMS marketing compared to Email marketing?

The open rate can be much improved on email marketing campaigns but it will depend on the message and the relevance to the end user. Exact...


Are your SMS services suitable for B2B?

Absolutely. Our SMS services can be used for any number of reasons, and in the B2B space this may include alerts about new training...


Is there any advice on the best way to write an SMS message for campaigns?

While there’s no formula for the perfect SMS message, there are points you should follow that will help with the success of the campaign....


Can I send SMS messages to my friends and family?

TextAnywhere is a service designed primarily for businesses and public sector organisations for Mobile Marketing and client communications,...


What’s the minimum number of SMS Marketing message I can send in one go?

The TextAnywhere system is extremely flexible and allows you to send just one SMS message if needs be. There are multiple SMS Marketing...


What is the average SMS marketing open rate?

The open rates for SMS messages are amongst the highest across any form of marketing. Frost & Sullivan 2010 & Epsilon 2009 reports found...


Will SMS marketing work for small businesses?

SMS marketing works for all businesses, whether large or small. It’s a very personal way of being able to reach out to your customer base...


Do I have a choice on my dedicated SMS number?

With TextInbound, you can swiftly and easily set up a dedicated SMS number to enable your organisation to receive inbound messages from...


Are Short Codes charged at a standard or premium rate to my customers?

Messages sent from a handset to any Short Code are charged to the sender at their standard network rate. With most phone contracts (PAYG...


Is SMS Marketing suitable for reminders of events sent to customers?

Yes, SMS Marketing can be very helpful when it comes to sending reminders out to customers or contacts. You can use SMS messages to confirm...


Should I personalise my SMS messages when sending large campaigns?

Yes, personalisation of any SMS campaign – large or small – goes a long way to building up customer loyalty and their preference to use...


What is the best time of day to send an SMS?

There is no golden rule on the best time to send out an SMS campaign. To answer this question we recommend senders think logically about...


Can I send MMS messages through TextAnywhere?

Unfortunately you can’t directly send MMS messages from within our applications. However, a more popular, and less expensive, way of...


What are the commission levels with the TextAnywhere reseller program?

The TextAnywhere Reseller Program enables you to introduce your clients to us and share in the revenue generated by those clients. With our...


Can I receive replies to my campaigns to Outlook 2010?

Yes, with any of our end-user applications, such as TextOnline, TextCampaign, TextMail or TextOMS, you can receive replies to your SMS...


Will TextInbound be suitable for large volumes of incoming SMS messages?

Yes, TextInbound’s long numbers are completely suitable for large or small volumes of incoming SMS messages. You can use these virtual...


What tariffs are available with the TextPremium service?

There are a number of tariffs which are supported by the primary UK network operators. These are: 25p, 50p, £1, £1.50, £2.50, £3.50 and...


Are there any companies who can't use TextAnywhere’s SMS services?

No, any company or organisation can use TextAnywhere’s suite of SMS services. We have over 12,000 clients who range from schools and...


Is SMS marketing just for reaching a young age group?

No, SMS is a channel which allows you to engage with anyone with a mobile phone, young or old. With more and more individuals using...


How can a charity use SMS Marketing?

There are a number of reasons why text marketing is beneficial to charitable organisations, notwithstanding the ability to receive...


Why should I choose TextAnywhere over other SMS competitors?

TextAnywhere is the leading provider of text messaging services in the UK with a client community of over 12,000 UK organisations. We have...


Which is better, the Reseller Program or white label SMS service?

This would depend on what you are looking for in your SMS service. If you would like a program where you can introduce your clients to...


Can I begin sending SMS messages as soon as I've signed up?

Yes, you will be able to send SMS messages once your account is verified. TextAnywhere also gives you 20 free messages to test the system...


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