Support

Frequently asked questions

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Do you use the mobile phone numbers for marketing purposes?

No we do not. We conform to the stringent regulations of the Data Protection Act. For more information please see our Information Security...


Do you provide any online training?

Using our services is really straightforward. So, we don't have any online training, but each of the online applications has copious...


Are there any setup charges?

No, you just pay for the messages you send. There are no setup fees or ongoing charges. Similarly, there are no minimum usage...


Is there a contract that commits me to staying with you?

Absolutely not. Opening an account with us doesn’t commit you to using our services for any length of time at all. You can decide to stop...


I can't login?

If you're on the login page and can't login to your account (you keep seeing the message "Account not found, or bad username/password"),...


How do I change my password?

You change your password from within your account as follows: 1. Click on the MY PROFILE button. 2. Click on the CHANGE PASSWORD...


Which payment currencies do you support?

We currently support payment in either UK pounds or Euros. If you open an account with a UK address then you will automatically be...


Which is better for marketing to past customers, email or SMS?

Email and SMS both have their uses in a full and well rounded marketing strategy and can complement each other. The people on your SMS...


Why do people keep unsubscribing from my lists?

People may unsubscribe from your list for a number of reasons. It could be that they didn’t expect to receive SMS marketing messages when...


Is there a minimum contract length for TextAnywhere's services?

There is no minimum contract length. Once you have opened an account with us you are free to use it for as much, or as little, as your SMS...


Is there a limit on the number of SMS credits I can purchase?

Not at all. You can purchase any number of messages you like. If you find that the right Message Pack for you isn’t available online, then...


How can I stop my SMS marketing messages from being delivered in the middle of the night?

There are a number of options to control the time of delivery of your SMS messages. Once we receive your request to send a message to a...


Are there any companies who can't use TextAnywhere’s SMS services?

No, any company or organisation can use TextAnywhere’s suite of SMS services. We have over 12,000 clients who range from schools and...


Desktop SMS isn't working, it just says 'No user found'

Please click the green "Tools" button and ensure that your email address and password are correct. If you require further help, please...


What are the requirements to qualify for a full credit account?

Most clients tend to purchase packs of messages in advance (pre-pay), rather than paying for the messages at the end of the month (credit...


How do I pay for my messages?

Most clients tend to purchase packs of messages in advance, rather than paying for the messages at the end of the month, as pre-paying for...


How do I start sending messages?

First off, you need to have an account with us. To open an account, just click on the Free Trial or Open Account links and complete the...


Can I begin sending SMS messages as soon as I've signed up?

Yes, you will be able to send SMS messages once your account is verified. TextAnywhere also gives you 20 free messages to test the system...


How can I remove contacts from a group, or delete all contacts easily?

To REMOVE contacts from a group, first select a group, then click 'Remove ALL from group'. This removes the contacts from the selected...


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