Support

Frequently asked questions

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Are there any hidden charges?

No. With TextOnline, TextCampaign, TextOMS, TextMail and our Developer Toolkit you are only charged for the SMS messages you send and...


What sort of reseller commission can I expect to receive as part of the Partner Program for SMS Marketing and Development toolkits?

TextAnywhere offers a partner program within two areas of the business. Whether you want to integrate a text-messaging capability in to...


What is the cost of an SMS Short Code?

TextAnywhere offers short code SMS numbers via our TextPremium service. Charges for the TextPremium service fall in to two areas: a set-up...


Does TextAnywhere offer discounts for non-profits?

Yes. TextAnywhere are very keen to support all charitable efforts and not-for-profit organisations. We would be pleased to discuss a...


Is there a limit on the number of SMS credits I can purchase?

Not at all. You can purchase any number of messages you like. If you find that the right Message Pack for you isn’t available online, then...


What are the requirements to qualify for a full credit account?

Most clients tend to purchase packs of messages in advance (pre-pay), rather than paying for the messages at the end of the month (credit...


Are there any setup charges?

No, you just pay for the messages you send. There are no setup fees or ongoing charges. Similarly, there are no minimum usage...


How do I pay for my messages?

Most clients tend to purchase packs of messages in advance, rather than paying for the messages at the end of the month, as pre-paying for...


What it the minimum contract period when using a dedicated long number?

The minimum time period for a TextInbound dedicated long number is one month. The TextInbound service is on a monthly contract with a...


Can I purchase text message credits in bulk?

Yes, we offer bulk purchases of text message credits for Pre-pay accounts. We also offer discounts as the number of credits you purchase...


Can I send my campaigns internationally?

TextAnywhere allows for the sending of SMS campaigns to a wide range of countries around the world. The cost of each text message is shown...


How much will it cost to send bulk SMS messages to overseas customers?

Pricing depends on the volume of international messages you are sending and also to which countries the messages are going to. TextAnywhere...


Does TextAnywhere ever have any sales or promotions on SMS marketing?

TextAnywhere offers its clients the very best deals with the very best service. We remain totally committed to delivering the best...


Is there a contract that commits me to staying with you?

Absolutely not. Opening an account with us doesn’t commit you to using our services for any length of time at all. You can decide to stop...


Which payment currencies do you support?

We currently support payment in either UK pounds or Euros. If you open an account with a UK address then you will automatically be...


Are we charged for replies?

There is no charge to our clients to receive replies to SMS sent through TextAnywhere. The handset sending the message may be charged one...


Does pressing STOP on my Text Premium inbound service mean I am not charged again?

Pressing stop detaches the short code/keyword from the application currently being used, so you can set up another service with that short...


Where do I update my billing details?

To update your billing details please log into your TextAnywhere TextApp account and then click on the ‘Admin Panel’ in the top right...


Can I update my billing details from within my SMS account?

Yes, it is possible to update your credit card details, view your billing history and purchase credits from within your account. Once...


Does the White Label SMS Service allow for mark up of credit prices?

Yes, there is credit price flexibility within the White Label SMS service. Once you have set up your White Label service with TextAnywhere...


Do you offer a pay-as-you-go SMS service?

Yes, TextAnywhere offers a number of prepaid bundles of text messages to use with your account (sometimes referred to as Pay-As-You-Go)....


How do I manage the cost my clients pay for their white label SMS credits?

It is entirely down to you to determine the cost of the text messages that your clients buy through your White Label service with us. The...


What is the average SMS marketing open rate?

The open rates for SMS messages are amongst the highest across any form of marketing. Frost & Sullivan 2010 & Epsilon 2009 reports found...


Are Short Codes charged at a standard or premium rate to my customers?

Messages sent from a handset to any Short Code are charged to the sender at their standard network rate. With most phone contracts (PAYG...


I've run out of SMS message credits, how do I get more?

You can purchase more SMS message credits directly from your online account by clicking on the “Buy Credits” button in the top right corner...


What tariffs are available with the TextPremium service?

There are a number of tariffs which are supported by the primary UK network operators. These are: 25p, 50p, £1, £1.50, £2.50, £3.50 and...


Can I offer Short Code SMS services without charging customers?

Yes, absolutely. In fact, the vast majority of short code services do not charge customers as they are used as a simple means by which a...


Can I set up my bulk messages before adding credits?

Yes, you are able to schedule SMS messages to go out at a specific time and date, and then add more credits to your account to allow the...


Is there a maximum SMS message length?

Yes. The maximum length of text message that you can send is 918 characters. However, if you send more than 160 characters then your...


How do I cancel and stop paying for my TextPremium short code service?

To cancel and stop paying for your TextPremium short code service you just need to drop us an email confirming that you would like to...


How do I cancel and stop paying for my TextInbound number?

To cancel and stop paying for your TextInbound number you just need to drop us an email confirming that you would like to cancel the...


Will overseas customers be charged for receiving my SMS messages?

Customers are only charged for receiving messages overseas if they are outside of the country in which they have their phone contract, i.e....


Will I be charged for SMS replies from overseas customers?

TextAnywhere clients only pay for the text messages they send out and any additional services such as TextInbound dedicated numbers, the...


How much will it cost to receive a delivery report for my SMS marketing campaigns?

Nothing! Delivery reports on individual messages and SMS marketing campaigns are free. With TextAnywhere’s system, you only pay for the...


How can a charity use SMS Marketing?

There are a number of reasons why text marketing is beneficial to charitable organisations, notwithstanding the ability to receive...


Does TextAnywhere provide any discounts for SMS services?

Yes we do. We provide discounts for clients buying or sending messages in volume, as well as providing discounts for charitable...


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