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Frequently asked questions

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How do I find out whether a message was delivered or not?

Within the two web-based applications, TextOnline and TextCampaign, you can check the delivery status of any message. For TextOnline, click...


Can I retrieve a list of messages that I have sent, with their delivery statuses?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


Can I retrieve a list of messages that I have received?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


How do I track the effectiveness of my SMS campaigns?

There are a number of ways to track the success of an SMS campaign. The first step is to use the TextAnywhere reporting to identify how...


Can my SMS account be accessed from multiple logins?

Yes, once you have opened an account with us you can then create as many additional users / account logins as you require. Users can be...


How successful are my campaigns really?

It is important to measure success based on the goals and targets you initially set out to achieve. Like any marketing platform if you...


What analytics tools should I use to track my SMS marketing campaigns?

In order to track the hyperlinks within your SMS marketing messages, and who clicks on them and what they then go on to do, it is essential...


What does Delivered to the Network mean?

This is an intermediate message status where the message has been sent to, and accepted by, the phone’s operator (i.e. Vodafone, O2 etc.)....


How long are the results of past SMS competitions or votes available to view?

Past SMS competition results, responses, and other reports are stored and available online for a rolling 12 month period on the...


How much will it cost to receive a delivery report for my SMS marketing campaigns?

Nothing! Delivery reports on individual messages and SMS marketing campaigns are free. With TextAnywhere’s system, you only pay for the...


Is it possible to receive SMS delivery statuses for messages sent via the API without polling or downloading a report from the Admin Panel?

Yes. When calling the SendSMS function of the API, you may use the “statusnotificationURL” parameter, documented which can be found in our...


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