Support

Frequently asked questions

Take a free trial today

No commitment, simple sign up, includes free test credits

Have a question?

How much is technical support on the developer service and toolkit?

It’s free – there is no charge for any support on any of our services. TextAnywhere offers a developer service and toolkit to anyone...


What makes TextAnywhere different from other similar SMS marketing service providers?

TextAnywhere Ltd is a UK company, set-up in 2003, with a mission to deliver high quality, trusted, text messaging solutions to the business...


How do I access TextAnywhere's SMS Web Service?

TextAnywhere’s Web Service, part of our Developer Toolkit, enables organisations to integrate the automated sending and receiving of SMS...


What is the SOAP toolkit?

At TextAnywhere we provide a service that allows you to programmatically communicate with our SMS gateways. TextAnywhere’s Developer...


Does TextAnywhere provide any discounts for SMS services?

Yes we do. We provide discounts for clients buying or sending messages in volume, as well as providing discounts for charitable...


What is an SMTP SMS service?

The TextAnywhere SMTP Service enables you to automatically send and receive SMS text messages from any email sending application. With...


Does the TextAnywhere service work with the RSA Authentication Manager?

Yes, our system accepts messages from the RSA Authentication Manager. By using our configuration for the HTTP SMS plugin, preinstalled...


I can't login?

If you're on the login page and can't login to your account (you keep seeing the message "Account not found, or bad username/password"),...


How do I change my password?

You change your password from within your account as follows: 1. Click on the MY PROFILE button. 2. Click on the CHANGE PASSWORD...


How do I send 11 characters with my message, rather than a phone number?

When sending a text message, you may wish to use the field that normally displays the phone number of the message sender to show any 11...


How do I find out whether a message was delivered or not?

Within the two web-based applications, TextOnline and TextCampaign, you can check the delivery status of any message. For TextOnline, click...


Can I retrieve a list of messages that I have sent, with their delivery statuses?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


Can I retrieve a list of messages that I have received?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


Can I be notified when a certain number of messages are sent through my account?

You can choose to be alerted when a certain number of messages have been sent through your account within a given period. The Credits...


How do I lock-down access to my account by IP address?

You can secure user access to your account by setting which IP addresses the system should accept access from. This can be configured...


How do I secure my emails with a PIN?

The PIN field is only used if a user's application rights for a particular text service require the user to either enter or use a PIN....


How do I import contacts in to an Address Book within TextOnline?

You can import contacts automatically in to your Address Book from a pre-prepared Comma Separated Variable (CSV) file. The CSV file is...


I am receiving an error 200 - Account not found from the Developer Toolkit, what causes this?

The most common cause of this error is specifying your TextAnywhere account login email address and/or password as the external Login...


I can access the website but when I log into the Desktop Utility it states no user found ?

This tends to indication that the email address or the password being used on the Desktop Version is incorrect. In the Desktop Screen...


Do you provide any development code samples?

Yes, we provide the following code samples as part of our Developer Toolkit. ASP VB C# Java PHP VB.Net If you still require...


How can I begin integrating the TextAnywhere API into my application?

If you are interested in using our SMS Gateway API the best place to start is the Developer area within our website. From here you’ll be...


Can I stop an SMS being sent once I have set it up?

In some cases you may be able to stop an SMS being sent once you have set it up, but this will depend on how you have set up the delivery...


How do I cancel and stop paying for my TextInbound number?

To cancel and stop paying for your TextInbound number you just need to drop us an email confirming that you would like to cancel the...


Will the TextAnywhere SMS services ever go down for scheduled maintenance work?

Since hosting with Rackspace in 2004 we have not had a single unplanned outage. Our infrastructure has been designed and implemented with...


What is the SMS Gateway API?

API stands for Application Programming Interface. The TextAnywhere Gateway API enables our clients to integrate the automated sending of...


What functions can be performed using TextAnywhere's SMS web integration tools?

TextAnywhere’s technical integration offers a wide range of products and capabilities. Our Web Service, HTTPS Service and SMTP Service have...


Desktop SMS isn't working, it just says 'No user found'

Please click the green "Tools" button and ensure that your email address and password are correct. If you require further help, please...


How can I remove contacts from a group, or delete all contacts easily?

To REMOVE contacts from a group, first select a group, then click 'Remove ALL from group'. This removes the contacts from the selected...


Can I stop email signatures being included in messages automatically?

Yes. Including '$$' (dollar signs, no quotes) anywhere in a message will 'trim' the message at that point. If you're sending...


I keep getting logged out of the website - How do I stay logged in?

Within your TextAnywhere account Admin Panel, Account Options, you are able to select one of two choices. 1) Whether to stay logged in...


Take a free trial today

No hidden charges for replies, support or features. Just pay for the services you use.

Hosting provided by RackSpace
TextAnywhere is a PCI DSS Level 4 Compliant company
TextAnywhere is a Carbon Neutral company
Verisign Protected
Back to Top