Support

Frequently asked questions

Take a free trial today

No commitment, simple sign up, includes free test credits

Have a question?

How can I use SMS to automatically alert my colleagues or customers?

If you receive automatic email alerts and want to automatically forward these on to your mobile as SMS text messages, then our TextAlert...


Will I be charged for SMS replies from overseas customers?

TextAnywhere clients only pay for the text messages they send out and any additional services such as TextInbound dedicated numbers, the...


I can't login?

If you're on the login page and can't login to your account (you keep seeing the message "Account not found, or bad username/password"),...


How do I find out whether a message was delivered or not?

Within the two web-based applications, TextOnline and TextCampaign, you can check the delivery status of any message. For TextOnline, click...


Can I retrieve a list of messages that I have sent, with their delivery statuses?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


Can I send a SMS message to an international phone number?

Yes, the TextAnywhere service allows messages to be sent internationally to most countries. The number of message credits required to...


How many message credits does it take to send, for example, 250 messages?

To send 250 messages of up to 160 characters using the standard GSM character set to UK mobiles would take 250 credits. A message...


Are there any characters that can't be used in a message?

The only characters that our system will not accept are the greater than and less than [ ] symbols as these are reserved for database use....


Will my message credits expire?

Message credits bought in advance through a Message Pack do not expire. For more information please contact our Customer Service team on...


How can I remove contacts from a group, or delete all contacts easily?

To REMOVE contacts from a group, first select a group, then click 'Remove ALL from group'. This removes the contacts from the selected...


Take a free trial today

No hidden charges for replies, support or features. Just pay for the services you use.

Hosting provided by RackSpace
TextAnywhere is a PCI DSS Level 4 Compliant company
TextAnywhere is a Carbon Neutral company
Verisign Protected
Back to Top