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Frequently asked questions

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What email clients does TextEmail integrate with?

TextAnywhere has a choice of Email to SMS applications. TextMail works with any email application, past, present and future. With TextOMS...


How do I turn off TextEmail notifications?

To turn off TextEmail notifications, log into your account via the TextAnywhere online facility and go to the TextEmail tab. On the left...


How do I secure my emails with a PIN?

The PIN field is only used if a user's application rights for a particular text service require the user to either enter or use a PIN....


How do I send 11 characters with my message, rather than a phone number?

When sending a text message, you may wish to use the field that normally displays the phone number of the message sender to show any 11...


Can I send SMS messages from Outlook?

Yes, TextOMS falls under the TextEmail umbrella and is TextAnywhere’s purpose built service to connect directly with Microsoft Outlook 2007...


What does Delivered to the Network mean?

This is an intermediate message status where the message has been sent to, and accepted by, the phone’s operator (i.e. Vodafone, O2 etc.)....


What is SMS Marketing?

SMS Marketing is primarily the use of sending SMS (Short Message Service), or text messages as they're more commonly known, direct to...


What is Bulk SMS?

Bulk SMS is the term used for sending a promotional, advertorial or informative, text message to a group of recipients simultaneously....


What is Mobile Marketing?

Mobile Marketing can refer to one of two areas: 1) Traditionally it refers to marketing on, or with, a mobile device (ie: a mobile...


Can I send a SMS message to an international phone number?

Yes, the TextAnywhere service allows messages to be sent internationally to most countries. The number of message credits required to...


How many message credits does it take to send, for example, 250 messages?

To send 250 messages of up to 160 characters using the standard GSM character set to UK mobiles would take 250 credits. A message...


Which is better for marketing to past customers, email or SMS?

Email and SMS both have their uses in a full and well rounded marketing strategy and can complement each other. The people on your SMS...


Can you do a mail-merge to personalise your text message, when sending an SMS marketing campaign?

The TextCampaign online application provides the functionality for you to be able to personalise the SMS messages that you are sending out...


How can I measure my SMS marketing's effectiveness?

Please find our Measureable SMS Marketing Guide here, which is full of useful hints and tips on how to get the most out your SMS marketing...


How can my customers reply to my SMS messages?

Our TextOnline, TextCampaign, TextMail and TextOMS applications and our Web Service and HTTPS Service APIs can make use of our reply path...


Will SMS marketing work for small businesses?

SMS marketing works for all businesses, whether large or small. It’s a very personal way of being able to reach out to your customer base...


What is the best time of day to send an SMS?

There is no golden rule on the best time to send out an SMS campaign. To answer this question we recommend senders think logically about...


Can I send MMS messages through TextAnywhere?

Unfortunately you can’t directly send MMS messages from within our applications. However, a more popular, and less expensive, way of...


Can I receive replies to my campaigns to Outlook 2010?

Yes, with any of our end-user applications, such as TextOnline, TextCampaign, TextMail or TextOMS, you can receive replies to your SMS...


Can I send SMS text messages from my email?

Yes - TextMail allows you to send text campaigns from any email application. Simply send an email to your recipients by including their...


Are there any hidden charges?

No. With TextOnline, TextCampaign, TextOMS, TextMail and our Developer Toolkit you are only charged for the SMS messages you send and...


Are there any characters that can't be used in a message?

The only characters that our system will not accept are the greater than and less than [ ] symbols as these are reserved for database use....


What is an SMTP SMS service?

The TextAnywhere SMTP Service enables you to automatically send and receive SMS text messages from any email sending application. With...


Will my message credits expire?

Message credits bought in advance through a Message Pack do not expire. For more information please contact our Customer Service team on...


Can I stop email signatures being included in messages automatically?

Yes. Including '$$' (dollar signs, no quotes) anywhere in a message will 'trim' the message at that point. If you're sending...


Can I send more than one SMS campaign per day?

Yes, you can send as many SMS marketing campaigns as you wish per day. With TextAnywhere, our software allows our customers to send an...


What's the maximum number of SMS Marketing messages I can send in one go?

Our system allows you to send as many SMS messages as you need. However, for large campaigns we would recommend, splitting your mobile...


How many SMS messages can I send before it is counted as spam?

There is no official anti-spam guidance for the maximum number of message you may send in one campaign. However we would recommend...


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