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Frequently asked questions

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How do I cancel and stop paying for my TextInbound number?

To cancel and stop paying for your TextInbound number you just need to drop us an email confirming that you would like to cancel the...


Will TextInbound be suitable for large volumes of incoming SMS messages?

Yes, TextInbound’s long numbers are completely suitable for large or small volumes of incoming SMS messages. You can use these virtual...


Which is better for customer feedback messages TextInbound or TextPremium

TextInbound is a service which allows organisations to set a dedicated 11 digit phone number to the SMS’s they send out. The main benefit...


In which countries do you provide local TextInbound numbers?

With TextInbound, we provide you with a dedicated long number (11 digits for a UK number, for example) that you can use in many ways to...


Will my SMS messages be sent from the same number each time I send a new text campaign?

It depends! When sending an SMS message from any of our end-user services or through the Developer Toolkit, you send what is known as an...


Are there any hidden charges?

No. With TextOnline, TextCampaign, TextOMS, TextMail and our Developer Toolkit you are only charged for the SMS messages you send and...


How do I track the effectiveness of my SMS campaigns?

There are a number of ways to track the success of an SMS campaign. The first step is to use the TextAnywhere reporting to identify how...


What it the minimum contract period when using a dedicated long number?

The minimum time period for a TextInbound dedicated long number is one month. The TextInbound service is on a monthly contract with a...


How can I use inbound SMS services to engage with my customers?

TextAnywhere can provide you with both short code and long number inbound methods to enable your customers to engage with you: 1. Short...


Do I have a choice on my dedicated SMS number?

With TextInbound, you can swiftly and easily set up a dedicated SMS number to enable your organisation to receive inbound messages from...


Would you recommend using a long number or a short code number in an advertisement?

Using a long number or short code number depends entirely on your own preference and on how you wish to engage with your potential...


Will I be charged for SMS replies from overseas customers?

TextAnywhere clients only pay for the text messages they send out and any additional services such as TextInbound dedicated numbers, the...


I can't login?

If you're on the login page and can't login to your account (you keep seeing the message "Account not found, or bad username/password"),...


How do I change my password?

You change your password from within your account as follows: 1. Click on the MY PROFILE button. 2. Click on the CHANGE PASSWORD...


Can I retrieve a list of messages that I have received?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


What is SMS Marketing?

SMS Marketing is primarily the use of sending SMS (Short Message Service), or text messages as they're more commonly known, direct to...


What is Bulk SMS?

Bulk SMS is the term used for sending a promotional, advertorial or informative, text message to a group of recipients simultaneously....


What is Mobile Marketing?

Mobile Marketing can refer to one of two areas: 1) Traditionally it refers to marketing on, or with, a mobile device (ie: a mobile...


Are we charged for replies?

There is no charge to our clients to receive replies to SMS sent through TextAnywhere. The handset sending the message may be charged one...


Can I send a SMS message to an international phone number?

Yes, the TextAnywhere service allows messages to be sent internationally to most countries. The number of message credits required to...


How many message credits does it take to send, for example, 250 messages?

To send 250 messages of up to 160 characters using the standard GSM character set to UK mobiles would take 250 credits. A message...


Does pressing STOP on my Text Premium inbound service mean I am not charged again?

Pressing stop detaches the short code/keyword from the application currently being used, so you can set up another service with that short...


How can I measure my SMS marketing's effectiveness?

Please find our Measureable SMS Marketing Guide here, which is full of useful hints and tips on how to get the most out your SMS marketing...


Can I choose my own short code SMS number?

There are two kinds of short codes, shared and dedicated. If you would like to have your own dedicated short code number, then yes you...


How many SMS messages can I send before it is counted as spam?

There is no official anti-spam guidance for the maximum number of message you may send in one campaign. However we would recommend...


Can I send more than one SMS campaign per day?

Yes, you can send as many SMS marketing campaigns as you wish per day. With TextAnywhere, our software allows our customers to send an...


What's the maximum number of SMS Marketing messages I can send in one go?

Our system allows you to send as many SMS messages as you need. However, for large campaigns we would recommend, splitting your mobile...


Will SMS marketing work for small businesses?

SMS marketing works for all businesses, whether large or small. It’s a very personal way of being able to reach out to your customer base...


What is the best time of day to send an SMS?

There is no golden rule on the best time to send out an SMS campaign. To answer this question we recommend senders think logically about...


Can I send MMS messages through TextAnywhere?

Unfortunately you can’t directly send MMS messages from within our applications. However, a more popular, and less expensive, way of...


Are there any characters that can't be used in a message?

The only characters that our system will not accept are the greater than and less than [ ] symbols as these are reserved for database use....


What methods are available for sending and receiving SMS messages via a website?

At TextAnywhere, we have a range of tools which will enable you to fully integrate an SMS messaging system into your website. Our...


Will my message credits expire?

Message credits bought in advance through a Message Pack do not expire. For more information please contact our Customer Service team on...


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