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Frequently asked questions

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How do I cancel and stop paying for my TextPremium short code service?

To cancel and stop paying for your TextPremium short code service you just need to drop us an email confirming that you would like to...


What tariffs are available with the TextPremium service?

There are a number of tariffs which are supported by the primary UK network operators. These are: 25p, 50p, £1, £1.50, £2.50, £3.50 and...


Which is better for customer feedback messages TextInbound or TextPremium

TextInbound is a service which allows organisations to set a dedicated 11 digit phone number to the SMS’s they send out. The main benefit...


I’m running an SMS competition – what service is most suitable?

While all of our products can be used to run a competition, the one we would recommend is short-code SMS enabled ‘Text Premium’. Using a...


Can I choose my own short code SMS number?

There are two kinds of short codes, shared and dedicated. If you would like to have your own dedicated short code number, then yes you...


How do I set up reverse billing text messages?

By using TextPremium short codes you can set up reverse billing text messages. These can be used to charge for competition entries or to...


Are there any hidden charges?

No. With TextOnline, TextCampaign, TextOMS, TextMail and our Developer Toolkit you are only charged for the SMS messages you send and...


How long are messages tried for delivery, before expiring?

You have the option to specify for how long you would like the phone networks to retry the delivery of a message, in the event that the...


Are Short Codes charged at a standard or premium rate to my customers?

Messages sent from a handset to any Short Code are charged to the sender at their standard network rate. With most phone contracts (PAYG...


What is the cost of an SMS Short Code?

TextAnywhere offers short code SMS numbers via our TextPremium service. Charges for the TextPremium service fall in to two areas: a set-up...


Are there any limitations on which Keyword I can use with a Short Code?

Typically the only limitations on which Keyword you can use with a Short Code is reliant on which words are available. It may be that your...


Can I offer Short Code SMS services without charging customers?

Yes, absolutely. In fact, the vast majority of short code services do not charge customers as they are used as a simple means by which a...


What is a short code used for?

A short code is a great way to engage with your audience or clients in your marketing programs. Rather than inviting your audience to call...


What’s the minimum number of SMS Marketing message I can send in one go?

The TextAnywhere system is extremely flexible and allows you to send just one SMS message if needs be. There are multiple SMS Marketing...


Would you recommend using a long number or a short code number in an advertisement?

Using a long number or short code number depends entirely on your own preference and on how you wish to engage with your potential...


Will I be charged for SMS replies from overseas customers?

TextAnywhere clients only pay for the text messages they send out and any additional services such as TextInbound dedicated numbers, the...


Can I still charge my customers to receive my SMS messages using the HTTPS Service?

With the HTTPS Service, one of our Developer Toolkit APIs, you have access to all the methods that are available within our Web Service...


I can't login?

If you're on the login page and can't login to your account (you keep seeing the message "Account not found, or bad username/password"),...


How do I change my password?

You change your password from within your account as follows: 1. Click on the MY PROFILE button. 2. Click on the CHANGE PASSWORD...


Can I retrieve a list of messages that I have received?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


What is the Default Reply Email for a User?

The DEFAULT REPLY EMAIL is the email address that is used and displayed by default, on the text services where a user can choose to receive...


What is SMS Marketing?

SMS Marketing is primarily the use of sending SMS (Short Message Service), or text messages as they're more commonly known, direct to...


What is Bulk SMS?

Bulk SMS is the term used for sending a promotional, advertorial or informative, text message to a group of recipients simultaneously....


What is Mobile Marketing?

Mobile Marketing can refer to one of two areas: 1) Traditionally it refers to marketing on, or with, a mobile device (ie: a mobile...


Can I send a SMS message to an international phone number?

Yes, the TextAnywhere service allows messages to be sent internationally to most countries. The number of message credits required to...


How many message credits does it take to send, for example, 250 messages?

To send 250 messages of up to 160 characters using the standard GSM character set to UK mobiles would take 250 credits. A message...


Does pressing STOP on my Text Premium inbound service mean I am not charged again?

Pressing stop detaches the short code/keyword from the application currently being used, so you can set up another service with that short...


Why do people keep unsubscribing from my lists?

People may unsubscribe from your list for a number of reasons. It could be that they didn’t expect to receive SMS marketing messages when...


How do I keep track of people who opt out of my messages?

If somebody replies to a message you’ve sent out with the word ‘STOP’ at the beginning our system will automatically add them to an...


What’s the average response rate for a lead generation based SMS campaign?

Unfortunately there is no average response rate that could be given with any real meaning. The success of SMS marketing varies and depends...


What are the SMS Marketing laws?

As of 11th December 2003 the Electronic Communications Regulations came into effect in the UK which lays down guidelines on how email or...


How can I measure my SMS marketing's effectiveness?

Please find our Measureable SMS Marketing Guide here, which is full of useful hints and tips on how to get the most out your SMS marketing...


What is a Dedicated Short Code SMS number?

Dedicated short codes are just that, dedicated to you. They are more costly than a shared short code, but they will be wholly owned by your...


What is a Shared Short Code SMS number?

A shared short code is a five digit number which is used by a number of customers. Each customer has a specific keyword (or keywords) to...


Why use SMS instead of Email?

SMS marketing is one of the fastest ways to send special offers and discounts to your current and future customers. Open rates for SMS...


How many SMS messages can I send before it is counted as spam?

There is no official anti-spam guidance for the maximum number of message you may send in one campaign. However we would recommend...


Can I send more than one SMS campaign per day?

Yes, you can send as many SMS marketing campaigns as you wish per day. With TextAnywhere, our software allows our customers to send an...


What's the maximum number of SMS Marketing messages I can send in one go?

Our system allows you to send as many SMS messages as you need. However, for large campaigns we would recommend, splitting your mobile...


Will SMS marketing work for small businesses?

SMS marketing works for all businesses, whether large or small. It’s a very personal way of being able to reach out to your customer base...


What is the best time of day to send an SMS?

There is no golden rule on the best time to send out an SMS campaign. To answer this question we recommend senders think logically about...


Can I send MMS messages through TextAnywhere?

Unfortunately you can’t directly send MMS messages from within our applications. However, a more popular, and less expensive, way of...


How do I track the effectiveness of my SMS campaigns?

There are a number of ways to track the success of an SMS campaign. The first step is to use the TextAnywhere reporting to identify how...


Are there any characters that can't be used in a message?

The only characters that our system will not accept are the greater than and less than [ ] symbols as these are reserved for database use....


What methods are available for sending and receiving SMS messages via a website?

At TextAnywhere, we have a range of tools which will enable you to fully integrate an SMS messaging system into your website. Our...


Will my message credits expire?

Message credits bought in advance through a Message Pack do not expire. For more information please contact our Customer Service team on...


How can I remove contacts from a group, or delete all contacts easily?

To REMOVE contacts from a group, first select a group, then click 'Remove ALL from group'. This removes the contacts from the selected...


How can I use inbound SMS services to engage with my customers?

TextAnywhere can provide you with both short code and long number inbound methods to enable your customers to engage with you: 1. Short...


Do I legally need T and C's on my website that refers to my text messages

While there are legislations that should be followed when carrying out SMS marketing (consent from recipients, allow them to unsubscribe...


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