Our Background, our Policies and our Foundation


When sending messages from TextOnline, TextCampaign, TextSurvey, TextMail, TextOMS, and the Developer Toolkit, you just pay for the messages that you send. There are no set-up, monthly or ongoing charges.

Similarly, there is no minimum monthly message volume, messages don’t expire, and you don’t pay extra to receive delivery reports and SMS message replies, or to send a message from your organisation name.

There's also no minimum contract length or commitment. Just use us as much or as little as you like. Our goal is to provide you with a robust, business-grade service that you can rely on.

Also, do let us know if you’re a charity, an education establishment, a member of the NHS, a housing association, or a member of the armed forces or emergency services, and we’ll take 15% off our standard charges.

Pre-pay message charges

Clients with a pre-pay account purchase Message Packs, which do not expire, and are charged according to the following schedule:

Messages per Pack Message Cost
(excl. VAT)
Message Pack Cost
(excl. VAT)
500,000 2.7p £13,500.00
250,000 2.9p £7,250.00
100,000 3.1p £3,100.00
50,000 3.3p £1,650.00
25,000 3.4p £850.00
10,000 4.9p £490.00
5,000 5.7p £285.00
1,000 6.4p £64.00
500 6.9p £34.50
250 7.5p £18.75

Credit account message charges

Clients with a credit account, invoiced monthly, are charged according to the following monthly-volume-based schedule:

Monthly SMS Volume Message
(pence, excl. VAT)
500,001+ 2.7p
250,001 – 500,000 2.9p
100,001 – 250,000 3.5p
50,001 – 100,000 4.2p
25,001 – 50,000 5.0p
10,001 – 25,000 6.0p
5,001 – 10,000 7.0p
1,001 – 5,000 7.5p
251 – 1,000 8.5p
1 – 250 10.0p

Sending messages internationally

You can send messages to over 230 countries around the world. Whilst most countries are charged at the same cost as your country, some countries can be a little higher.

Click here for the list of countries that you can send SMS messages to and the appropriate message cost.

Additional services


A dedicated TextInbound number, purchased and set-up online from within your account, is charged at £25 per month. There is no setup fee, and no charge for each inbound message.


Charges for the TextPremium service fall in to two areas: a set-up fee and a monthly rental of your Short Code and Keywords, as follows:

Short Code Type Set-up Charge Monthly Charge
Shared, with one keyword £29 £39
Dedicated, with unlimited keywords £595 £795


Each TextAlert is purchased and set-up online from within your account, and is charged at £10 per month. Messages that are then sent through your TextAlert are charged as above.

Please note that the above charges are subject to VAT at the prevailing rate.

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