08451 221 302
Is the SMS number that I select dedicated to my organisation?
Yes. Once you have chosen the number, the number is allocated exclusively to you until you no longer need it.
Do I pay for the messages that are being received on my number?
No. There are no inbound message costs associated with TextInbound.
How much does a message cost the person sending the SMS to our inbound number?
All messages sent to a local TextInbound number (a UK handset to a UK TextInbound number, for example) are charged at the sender's standard network rate. This will often be free, with most mobile phone contracts providing a bundle of messages as part of the contract. Messages sent to an international TextInbound number (a German handset to a UK TextInbound number, for example) will be charged to the sender at their prevailing rate for sending such an international message.
How do I receive the inbound messages?
When you set your TextInbound service up, you choose how you would like us to process each inbound message, and how we should forward the message on to you. You can choose to simply receive each inbound message as it comes in by email, or you can set up and run a simple response service that sends back an automated text and then forwards each inbound message on to you as an email or an SMS. Additionally you can also run an SMS vote, a quiz or your own subscription service with your TextInbound number.
There are no additional costs for using any of our TextBack, TextQuiz, TextVote or TextList services with your TextInbound number.
If you are a developer partner you can receive your inbound messages on to a designated URL address, or poll us using the Web Service.
What information do you send me for every message sent to my number?
We send the message body, the sender’s phone number, the date/time that we received the inbound message and the inbound number that the message was received on.
Do you use our mobile phone numbers for marketing purposes?
No we do not. We conform to the stringent regulations of the Data Protection Act. Your user details, contact details, message recipient details, and message sender details are yours and confidential to you.
Can I set up keywords on my TextInbound number?Yes. You can create as many keywords on your TextInbound number as you like. By creating keywords for your TextInbound number, you can run many different services or promotions on your number at no additional cost. On the same number you could run an SMS vote service, a text competition, and a simple auto-response service.
No hidden charges for replies, support or features. Just pay for the services you use.