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Frequently asked questions

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Are there any hidden charges?


No. With TextOnline, TextCampaign, TextOMS, TextMail and our Developer Toolkit you are only charged for the SMS messages you send and nothing else.

There are no setup fees, monthly charges, reply costs or hidden charges. And with no contract period or minimum usage volume, you can use our message-sending services as much or as little as you like.

For the set-up of a new short code and keyword, our TextPremium service, there is a one-off set-up fee and an ongoing monthly fee for each keyword. For a new TextInbound long number there is an ongoing monthly fee, but no set-up charge. These charges are confirmed before you start using the service.

With each of these services you are not charged to receive messages sent in to your short code or long number.

Please visit our pricing page for more information.

For more information on any of our services please do contact our Customer Services team on 08451 221 302.


TextOnline, TextCampaign, TextEmail, TextOMS, TextMail, TextPremium, TextInbound, Pricing, Mobile Marketing

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