Frequently asked questions

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Can I choose my default Country that the system will use to format my phone numbers?

You can set the default Country that our applications associate with you. This setting is primarily associated with how the applications interpret and format the phone numbers to which you are sending messages.

This option does not set the language that our applications use. To set your display language, click on the LANGUAGE menu option in the MY PROFILE area.

When you set the Country option to your country, it enables you to enter mobile and landline numbers for that country without prefixing the number with the country’s country code.

All international destination numbers outside of your Country setting must be prefixed with the appropriate country code.

For example, if you set your Country option to be UK and you enter the number 07886123456, then the system will correctly format the number as +447886123456. However, if you set the Country option to be France and you enter the number 07886123456, without a country code, then the system will correctly format the number as +337886123456.

To choose your default Country, please follow these steps:

- Click on the MY PROFILE button
- Select the COUNTRY left-hand menu option
- Choose the appropriate setting from the COUNTRY drop-down menu

For further help, please call our Customer Service team on 08451 221 302.

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