Support

Frequently asked questions

Have a question?

How can I stop my SMS marketing messages from being delivered in the middle of the night?


There are a number of options to control the time of delivery of your SMS messages.

Once we receive your request to send a message to a handset, we pass the message straight to one of our UK network partners for immediate delivery. Our UK messages will be physically delivered by Vodafone, O2 or EE to the handset’s network for final delivery to the handset.

The network partners will always attempt to deliver the messages immediately. No messages are stored by the UK networks for later delivery. A message is only not delivered to the handset if the delivering network cannot reach the handset. In which case, the message is stored by the delivering network and retried a little later.

With the TextAnywhere tools available you have total control over when your message is sent. You may choose to send your message for immediate delivery, or alternatively you could schedule your message to be sent at a specific time of day. To complement these options you also have the ability to specify how long you would like the mobile networks to retry the delivery of your message to the handset in the event that the first attempt to deliver was unsuccessful.

This can be done when sending your messages by selecting the ‘Validity’ option and choosing the length of time you wish the networks to keep trying to deliver the message for. You may set this value between 1 hour and 72 hours.

For more details on validity settings or scheduling SMS messages please do not hesitate to call our Customer Service team on 08451 221 302


TextOnline, TextCampaign, Getting Started, SMS Marketing, Mobile Marketing

Take a free trial today

No hidden charges for replies, support or features. Just pay for the services you use.

Hosting provided by RackSpace
TextAnywhere is a PCI DSS Level 4 Compliant company
TextAnywhere is a Carbon Neutral company
Verisign Protected
Back to Top