Frequently asked questions

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How can I use SMS to automatically alert my colleagues or customers?

If you receive automatic email alerts and want to automatically forward these on to your mobile as SMS text messages, then our TextAlert product can work well for you.

TextAlert is a way of getting critical alerts and important information to the right people at the right time. It allows messages conveyed in email form to be translated in to text messages – for a quick, reliable SMS alert service.

IT systems, for which TextAlert is most commonly used, tend to send out system alerts to engineers and managers by email. These email alerts often need responding to swiftly, with the alerts needing the engineer to take some positive action before a more critically important system issue occurs.

Unfortunately, these emails can often go unread for too long, particularly out of hours, or at busy times during the working day. However, with TextAlert turning the standard system-generated email alerts in to SMS messages, and then sending the SMS alerts to the designated recipients, the engineers receive instant notification of the alert right in to the palm of their hand.

For more information on TextAlert and how it can work for you, please visit our website or call our Customer Service team on 08451 221 302 who will be able to answer any questions you may have.

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