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Frequently asked questions

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How do I keep track of people who opt out of my messages?


If somebody replies to a message you’ve sent out with the word ‘STOP’ at the beginning our system will automatically add them to an ‘Opt-Out List’. Whenever you send out SMS messages from our system we refer to the ‘opt-out list’ first to ensure those who have unsubscribed do not continue to receive messages.

You are able to add phone numbers manually or modify those already in the list.

Please note that if someone includes ‘STOP’ in their message, but not at the very beginning, they will not be added to the opt-out list. In this case if you wish to add them to the list it must be down manually.

For more information, please call our Customer Service team on 08451 221 302.


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