Support

Frequently asked questions

Take a free trial today

No commitment, simple sign up, includes free test credits

Have a question?

How do I lockdown access to my account by IP address?


You can secure user access to your account by setting which IP addresses the system should accept access from.

This can be configured on a per-user basis, meaning that certain users would be subject to the IP address restrictions, whilst others would be allowed to login from any IP address.

If no IP addresses are given, then access to your account can be made from any IP address.

The IP Lockdown facility can be set from the IP LOCKDOWN left-hand menu option of the ADMINISTRATION PANEL.

To lockdown the IP address that a user can access their account from, the tick-box against the user to be IP locked must be checked, AND the allowed IP address of the user must be in the table of IP ADDRESSES that the system will accept access from.

A user’s IP address can be locked down against either (or both of) their access to the online services and the web service (part of the developer toolkit).

Once you have checked the appropriate box for the user, click on the APPLY CHANGES button for the changes to take effect.

If you have many users, and you wish to IP lockdown each user, then click on the ENABLE ALL button for the check boxes to be ticked for all users.

To add one or more IP addresses that the user is authorised to access the system from, click on the ADD button in the IP ADDRESSES table. You will be taken to a second page where you can enter an IP address.

Groups of IP addresses must be added individually.

Please call our Customer Service team on 08451 221 302 for further help if needed.


Admin Panel, Administration, Security and Alerting, Technical Support

Take a free trial today

No hidden charges for replies, support or features. Just pay for the services you use.

Hosting provided by RackSpace
TextAnywhere is a PCI DSS Level 4 Compliant company
TextAnywhere is a Carbon Neutral company
Verisign Protected
Back to Top