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Frequently asked questions

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How do I set up one of my colleagues to receive system invoices and alerts?


To add a new account contact, click on the ADMIN PANEL button, and then choose the ACCOUNT CONTACTS left-hand menu. From the new screen, click on the ADD button.

Then complete all fields marked with an asterisk as these are mandatory.

The EMAIL field must be unique across all contacts of your text service. The HTML setting confirms whether any email sent to this contact can be sent in an HTML format. If the box is un-ticked, emails are sent in Plain text format.

If you would like the contact to receive any generic update and news related emails that are sent out, then tick the RECEIVE NEWS tick-box.

If you would like the contact to receive any invoice or statement related emails that are sent out, then tick the RECEIVE BILLING EMAIL tick-box.

If you would like the contact to receive any system alerts by SMS, then tick the RECEIVE SMS ALERTS tick-box.

If you would like the contact to receive any system alerts by email, then tick the RECEIVE EMAIL ALERTS tick-box.

If you require further help or information, please call our Customer Service team on 08451 221 302.


Admin Panel, Administration

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