Frequently asked questions

Have a question?

If someone accidently unsubscribes can I put them back on my SMS list?

If one of your subscribers asks to be removed from your telephone lists by replying ‘STOP’ they must by law be taken off - it’s not okay to assume this was a mistake.

If that person then changes their mind you may add them back to your list manually, but it’s suggested that you have evidence in writing they requested you do so. Alternatively they can re-subscribe in the same way they did previously which implies consent from the owner of the telephone number and no action is required on your part.

If you have any further questions, or require more help, please contact our Customer Service team on 08451 221 302.

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