Support

Frequently asked questions

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How do I find out whether a message was delivered or not?

Within the two web-based applications, TextOnline and TextCampaign, you can check the delivery status of any message. For TextOnline, click...


Can I retrieve a list of messages that I have sent, with their delivery statuses?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


Can I retrieve a list of messages that I have received?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


How do I lockdown access to my account by IP address?

You can secure user access to your account by setting which IP addresses the system should accept access from. This can be configured...


How do I change my organisation's name?

There are many aspects of your account and user accounts that you can change yourself online from the Administration Panel of your...


Can I track the delivery of a message sent by one of my clients through the White Label service?

Yes. From the White Label Administration panel you can select one of your client accounts, and then track one or more messages through the...


Can my SMS account be accessed from multiple logins?

Yes, once you have opened an account with us you can then create as many additional users / account logins as you require. Users can be...


How can I limit the number of messages sent through my account

You can choose to stop your account from sending messages when a certain number of messages have been sent through your account within a...


How can I be alerted when I run low on credits?

You can choose to be alerted when the number of message credits left on your account reaches a given threshold. The alerting service...


Can I be notified when a certain number of messages are sent through my account?

You can choose to be alerted when a certain number of messages have been sent through your account within a given period. The Credits...


I have a message longer than 160 characters is it possible to send as 2 text messages?

When an extended-length message of over 160 characters is sent, the message is still dispatched to the handset (by our operator partners)...


I can't login?

If you're on the login page and can't login to your account (you keep seeing the message "Account not found, or bad username/password"),...


How do I change my password?

You change your password from within your account as follows: 1. Click on the MY PROFILE button. 2. Click on the CHANGE PASSWORD...


How do I send 11 characters with my message, rather than a phone number?

When sending a text message, you may wish to use the field that normally displays the phone number of the message sender to show any 11...


How do I secure my emails with a PIN?

The PIN field is only used if a user's application rights for a particular text service require the user to either enter or use a PIN....


How do I set up one of my colleagues to receive system invoices and alerts?

To add a new account contact, click on the ADMIN PANEL button, and then choose the ACCOUNT CONTACTS left-hand menu. From the new screen,...


How do I enter the mobile number of a recipient contact in TextOnline, or an account contact in the Admin Panel?

The Mobile number field will automatically format the given number according to the formatting rules for the country in which the account...


How does an Administrator change the default application that a user sees when they login to their user account?

You can change the default application that a user sees when they login to their online account, as follows: - Click on the ADMIN PANEL...


How does a User change the default application that a user sees when they login to their user account?

A user can change the default application that they see when they login to their online account, as follows: - Click on the MY PROFILE...


Can I choose for a User to only be able to send messages to contacts within the Personal or Global Address Books?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I choose for a User not to be able to modify the Originator of their message?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I choose for a User not to have their own Personal Address Book?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I choose for a User not to be able to delete their previously sent messages?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I change the way my contacts are displayed in the Personal or Global Address Books?

Yes you can. You have two options in the way that the contacts are displayed within your online address books. Contacts can either be...


Can I send messages in excess of 160 characters?

You have the capability of sending messages in excess of 160 characters through our services. When sending a message in excess of 160...


How do I import contacts in to an Address Book within TextOnline?

You can import contacts automatically in to your Address Book from a pre-prepared Comma Separated Variable (CSV) file. The CSV file is...


How do I lock down the IP addresses that my users can access your applications from?

You can secure user access to your account by setting which IP addresses the system should accept access from. This can be configured on...


I can access the website but when I log into the Desktop Utility it states no user found ?

This tends to indication that the email address or the password being used on the Desktop Version is incorrect. In the Desktop Screen...


Does pressing STOP on my Text Premium inbound service mean I am not charged again?

Pressing stop detaches the short code/keyword from the application currently being used, so you can set up another service with that short...


Where do I update my billing details?

To update your billing details please log into your TextAnywhere TextApp account and then click on the ‘Admin Panel’ in the top right...


Can I update my billing details from within my SMS account?

Yes, it is possible to update your credit card details, view your billing history and purchase credits from within your account. Once...


If someone accidently unsubscribes can I put them back on my SMS list?

If one of your subscribers asks to be removed from your telephone lists by replying ‘STOP’ they must by law be taken off - it’s not okay to...


Why do people keep unsubscribing from my lists?

People may unsubscribe from your list for a number of reasons. It could be that they didn’t expect to receive SMS marketing messages when...


How do I keep track of people who opt out of my messages?

If somebody replies to a message you’ve sent out with the word ‘STOP’ at the beginning our system will automatically add them to an...


How can I keep track of my subscribers?

Our systems allow you to manage your subscriber lists without too much trouble. When you add your list through the dashboard you’ll be able...


Is there a minimum contract length for TextAnywhere's services?

There is no minimum contract length. Once you have opened an account with us you are free to use it for as much, or as little, as your SMS...


Why won’t some of my text messages send?

If you’re having problems sending your text message from TextOnline or TextCampaign, the first thing to check is whether the message has...


How do I track the effectiveness of my SMS campaigns?

There are a number of ways to track the success of an SMS campaign. The first step is to use the TextAnywhere reporting to identify how...


How can I remove contacts from a group, or delete all contacts easily?

To REMOVE contacts from a group, first select a group, then click 'Remove ALL from group'. This removes the contacts from the selected...


Can a recipient optout automatically from future messages?

Yes. When you send a message out to your recipients you can invite them to text the word STOP back by return if they don’t want to receive...


With a White Label, can my clients be either Prepay or Postpay?

Yes, you can choose whether your clients are Pre-pay or Post-pay. A Pre-Pay client must have sufficient message credits on their account...


I am receiving an error 200 Account not found from the Developer Toolkit what causes this?

The most common cause of this error is specifying your TextAnywhere account login email address and/or password as the external Login...


I keep getting logged out of the website How do I stay logged in?

Within your TextAnywhere account Admin Panel, Account Options, you are able to select one of two choices. 1) Whether to stay logged in...


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