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Frequently asked questions

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Restrictions when sending messages to Singapore

New rules have been issued in Singapore which ban the marketing of Moneylenders via SMS. This is being taken very seriously and we...


How do I import contacts in to an Address Book within TextOnline?

You can import contacts automatically in to your Address Book from a pre-prepared Comma Separated Variable (CSV) file. The CSV file is...


Can I track the delivery of a message sent by one of my clients through the White Label service?

Yes. From the White Label Administration panel you can select one of your client accounts, and then track one or more messages through the...


What is the best time of day to send an SMS?

There is no golden rule on the best time to send out an SMS campaign. To answer this question we recommend senders think logically about...


Are there any limitations on which Keyword I can use with a Short Code?

Typically the only limitations on which Keyword you can use with a Short Code is reliant on which words are available. It may be that your...


What does Delivered to the Network mean?

This is an intermediate message status where the message has been sent to, and accepted by, the phone’s operator (i.e. Vodafone, O2 etc.)....


What’s the open rate for SMS marketing compared to Email marketing?

The open rate can be much improved on email marketing campaigns but it will depend on the message and the relevance to the end user. Exact...


What are the restrictions when sending messages to the USA?

International Restrictions When sending messages to international destinations text messages can be subject of local...


Are there any companies who can't use TextAnywhere’s SMS services?

No, any company or organisation can use TextAnywhere’s suite of SMS services. We have over 12,000 clients who range from schools and...


How does SMS compare to Direct Marketing?

Each has their own place in the greater marketing environment, however SMS messages reach your customer’s hands instantly, and as such they...


Do you use the mobile phone numbers for marketing purposes?

No we do not. We conform to the stringent regulations of the Data Protection Act. For more information please see our Information Security...


Do you provide any online training?

Using our services is really straightforward. So, we don't have any online training, but each of the online applications has copious...


Is there a contract that commits me to staying with you?

Absolutely not. Opening an account with us doesn’t commit you to using our services for any length of time at all. You can decide to stop...


Do you send your messages through UK operators?

Yes. All messages destined for UK handsets are sent through UK network operators. This ensures that your message will arrive with the...


How do I change my organisation's name?

There are many aspects of your account and user accounts that you can change yourself online from the Administration Panel of your...


What is the Default Reply Email for a User?

The DEFAULT REPLY EMAIL is the email address that is used and displayed by default, on the text services where a user can choose to receive...


What can I set my message Originator to?

You can choose whether to send your choice of 11 characters with the message (which helps to identify you to the recipient), or send a...


Which payment currencies do you support?

We currently support payment in either UK pounds or Euros. If you open an account with a UK address then you will automatically be...


How do I convert an Excel Spreadsheet to a CSV Type File ?

From the spreadsheet, click on Save As, from options provided select Comma Delimited (*.CSV). This can be found under Save As, Other...


What is SMS Marketing?

SMS Marketing is primarily the use of sending SMS (Short Message Service), or text messages as they're more commonly known, direct to...


What is Bulk SMS?

Bulk SMS is the term used for sending a promotional, advertorial or informative, text message to a group of recipients simultaneously....


How do I set an alert on the account when I am low on credits?

Within your TextAnywhere Account, select the Admin Panel in the top right hand corner. On the left hand side of the panel select Credits...


What is Mobile Marketing?

Mobile Marketing can refer to one of two areas: 1) Traditionally it refers to marketing on, or with, a mobile device (ie: a mobile...


Are we charged for replies?

There is no charge to our clients to receive replies to SMS sent through TextAnywhere. The handset sending the message may be charged one...


I can access the website but when I log into the Desktop Utility it states no user found ?

This tends to indication that the email address or the password being used on the Desktop Version is incorrect. In the Desktop Screen...


Does pressing STOP on my Text Premium inbound service mean I am not charged again?

Pressing stop detaches the short code/keyword from the application currently being used, so you can set up another service with that short...


Where do I update my billing details?

To update your billing details please log into your TextAnywhere TextApp account and then click on the ‘Admin Panel’ in the top right...


Can I update my billing details from within my SMS account?

Yes, it is possible to update your credit card details, view your billing history and purchase credits from within your account. Once...


Can I send my campaigns internationally?

TextAnywhere allows for the sending of SMS campaigns to a wide range of countries around the world. The cost of each text message is shown...


If someone accidently unsubscribes can I put them back on my SMS list?

If one of your subscribers asks to be removed from your telephone lists by replying ‘STOP’ they must by law be taken off - it’s not okay to...


Which is better for marketing to past customers, email or SMS?

Email and SMS both have their uses in a full and well rounded marketing strategy and can complement each other. The people on your SMS...


Why do people keep unsubscribing from my lists?

People may unsubscribe from your list for a number of reasons. It could be that they didn’t expect to receive SMS marketing messages when...


How do I keep track of people who opt out of my messages?

If somebody replies to a message you’ve sent out with the word ‘STOP’ at the beginning our system will automatically add them to an...


What are the SMS Marketing laws?

As of 11th December 2003 the Electronic Communications Regulations came into effect in the UK which lays down guidelines on how email or...


What time should I send my SMS messages to customers?

The best time of day to send your SMS messages depends on the nature of the text, the type of person receiving the message and where they...


How can I measure my SMS marketing's effectiveness?

Please find our Measureable SMS Marketing Guide here, which is full of useful hints and tips on how to get the most out your SMS marketing...


Are your SMS services suitable for B2B?

Absolutely. Our SMS services can be used for any number of reasons, and in the B2B space this may include alerts about new training...


Is there any advice on the best way to write an SMS message for campaigns?

While there’s no formula for the perfect SMS message, there are points you should follow that will help with the success of the campaign....


Can I completely rebrand the SMS White Label Service?

While much of the layout and structure of the system is fixed, you are able to customise the interface with your own logos and colours to...


Is there a minimum contract length for TextAnywhere's services?

There is no minimum contract length. Once you have opened an account with us you are free to use it for as much, or as little, as your SMS...


Can I send SMS messages to my friends and family?

TextAnywhere is a service designed primarily for businesses and public sector organisations for Mobile Marketing and client communications,...


What’s the minimum number of SMS Marketing message I can send in one go?

The TextAnywhere system is extremely flexible and allows you to send just one SMS message if needs be. There are multiple SMS Marketing...


What is the average SMS marketing open rate?

The open rates for SMS messages are amongst the highest across any form of marketing. Frost & Sullivan 2010 & Epsilon 2009 reports found...


Is SMS Marketing suitable for reminders of events sent to customers?

Yes, SMS Marketing can be very helpful when it comes to sending reminders out to customers or contacts. You can use SMS messages to confirm...


I've run out of SMS message credits, how do I get more?

You can purchase more SMS message credits directly from your online account by clicking on the “Buy Credits” button in the top right corner...


Is there a limit on the number of SMS credits I can purchase?

Not at all. You can purchase any number of messages you like. If you find that the right Message Pack for you isn’t available online, then...


What's the best way to calculate ROI for my SMS marketing?

No matter what type of business you are in, there are a number of ways that you can potentially integrate SMS Marketing into your business...


What does SMS stand for?

SMS stands for "Short Message Service". In other words an SMS is a text-only message that can be sent to your mobile telephone of up to...


How do I write an effective SMS marketing message?

The most important thing is to make the message relevant, thought-provoking and short. By making the message applicable to your customer,...


Does it matter what handsets my customers have when sending them an SMS?

In short, no it doesn't matter what model or make of handset your customer has in order for them to receive your marketing SMS. However...


Can I set up my bulk messages before adding credits?

Yes, you are able to schedule SMS messages to go out at a specific time and date, and then add more credits to your account to allow the...


Can I stop an SMS being sent once I have set it up?

In some cases you may be able to stop an SMS being sent once you have set it up, but this will depend on how you have set up the delivery...


How do I cancel and stop paying for my TextPremium short code service?

To cancel and stop paying for your TextPremium short code service you just need to drop us an email confirming that you would like to...


Why won’t some of my text messages send?

If you’re having problems sending your text message from TextOnline or TextCampaign, the first thing to check is whether the message has...


How do I cancel and stop paying for my TextInbound number?

To cancel and stop paying for your TextInbound number you just need to drop us an email confirming that you would like to cancel the...


Will the TextAnywhere SMS services ever go down for scheduled maintenance work?

Since hosting with Rackspace in 2004 we have not had a single unplanned outage. Our infrastructure has been designed and implemented with...


Is SMS marketing just for reaching a young age group?

No, SMS is a channel which allows you to engage with anyone with a mobile phone, young or old. With more and more individuals using...


What happens if I am unhappy with the results of using TextAnywhere's SMS Software?

The team at TextAnywhere welcomes any and all feedback from current and potential clients. If there are any elements of our system that you...


Can I personalise my text messages?

Yes, by using the TextCampaign service. TextCampaign enables you to conduct high volume, personalised, two-way SMS marketing campaigns from...


What is the TextAnywhere Desktop Utility?

The TextAnywhere Desktop Utility is a piece of software, downloadable from the TextOnline panel, in which you can store your user login...


Will I receive marketing emails from TextAnywhere if I sign up for an SMS marketing free trial?

Upon setting up your free trial account with us you will be automatically opted in to receive our Quarterly Newsletters. You may of course...


Will I be required to download additional software in order to integrate a TextAnywhere SMS service with my website?

No. There is no software that needs to be downloaded or installed in order to integrate text messaging in to your web site or application...


What tools do I need to track the effects of my SMS campaigns?

Traditionally, SMS marketing campaigns have been limited in their ability to provide the marketer with actionable data. However, with more...


What analytics tools should I use to track my SMS marketing campaigns?

In order to track the hyperlinks within your SMS marketing messages, and who clicks on them and what they then go on to do, it is essential...


What URL shortening tool can I use to monitor my SMS campaign?

With more and more smartphones connecting to the internet, marketers are able to easily track how much website traffic is directly...


What landing page should be used for an SMS Marketing campaign?

The first thing to remember is to ensure that the landing page itself is optimised for mobile devices, as most visitors to your landing...


Do overseas clients of the TextAnywhere SMS system get the same benefits as UK ones?

Yes, overseas clients can make use of the full TextAnywhere system and suite of applications. We deliver the same high quality service to...


How can a charity use SMS Marketing?

There are a number of reasons why text marketing is beneficial to charitable organisations, notwithstanding the ability to receive...


Why should I choose TextAnywhere over other SMS competitors?

TextAnywhere is the leading provider of text messaging services in the UK with a client community of over 12,000 UK organisations. We have...


What are the requirements to qualify for a full credit account?

Most clients tend to purchase packs of messages in advance (pre-pay), rather than paying for the messages at the end of the month (credit...


Can I begin sending SMS messages as soon as I've signed up?

Yes, you will be able to send SMS messages once your account is verified. TextAnywhere also gives you 20 free messages to test the system...


How can I remove contacts from a group, or delete all contacts easily?

To REMOVE contacts from a group, first select a group, then click 'Remove ALL from group'. This removes the contacts from the selected...


Who else has used TextAnywhere for their SMS Services?

TextAnywhere works with a wide range of different businesses and organisations across all market sectors, from academia, health clubs,...


Do I legally need T and C's on my website that refers to my text messages

While there are legislations that should be followed when carrying out SMS marketing (consent from recipients, allow them to unsubscribe...


Can I send more than one SMS campaign per day?

Yes, you can send as many SMS marketing campaigns as you wish per day. With TextAnywhere, our software allows our customers to send an...


What's the maximum number of SMS Marketing messages I can send in one go?

Our system allows you to send as many SMS messages as you need. However, for large campaigns we would recommend, splitting your mobile...


How many SMS messages can I send before it is counted as spam?

There is no official anti-spam guidance for the maximum number of message you may send in one campaign. However we would recommend...


What makes TextAnywhere different from other similar SMS marketing service providers?

TextAnywhere Ltd is a UK company, set-up in 2003, with a mission to deliver high quality, trusted, text messaging solutions to the business...


I keep getting logged out of the website How do I stay logged in?

Within your TextAnywhere account Admin Panel, Account Options, you are able to select one of two choices. 1) Whether to stay logged in...


I have a message longer than 160 characters is it possible to send as 2 text messages?

When an extended-length message of over 160 characters is sent, the message is still dispatched to the handset (by our operator partners)...


What is a good click through rate for SMS marketing?

TextAnywhere recommends tracking the hyperlinks within your SMS marketing campaigns with an analytics package, such as Google Analytics, to...


Can I change the optout keyword that my customers use to cancel their SMS subscription?

When a user wants to unsubscribe from an SMS list the standard opt out keyword is ‘stop’ as a singular keyword. To be effective the SMS...


Can I put multimedia content in my text messages?

You cannot send embedded multimedia content within your SMS text messages as only standard characters (A to Z and 0 to 9 etc.) are...


Is there a maximum SMS message length?

Yes. The maximum length of text message that you can send is 918 characters. However, if you send more than 160 characters then your...


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