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Frequently asked questions

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Do I legally need T and C's on my website that refers to my text messages

While there are legislations that should be followed when carrying out SMS marketing (consent from recipients, allow them to unsubscribe...


Do you use the mobile phone numbers for marketing purposes?

No we do not. We conform to the stringent regulations of the Data Protection Act. For more information please see our Information Security...


If someone accidently unsubscribes can I put them back on my SMS list?

If one of your subscribers asks to be removed from your telephone lists by replying ‘STOP’ they must by law be taken off - it’s not okay to...


Why do people keep unsubscribing from my lists?

People may unsubscribe from your list for a number of reasons. It could be that they didn’t expect to receive SMS marketing messages when...


What are the SMS Marketing laws?

As of 11th December 2003 the Electronic Communications Regulations came into effect in the UK which lays down guidelines on how email or...


Is there a minimum contract length for TextAnywhere's services?

There is no minimum contract length. Once you have opened an account with us you are free to use it for as much, or as little, as your SMS...


Are Short Codes charged at a standard or premium rate to my customers?

Messages sent from a handset to any Short Code are charged to the sender at their standard network rate. With most phone contracts (PAYG...


Can I offer Short Code SMS services without charging customers?

Yes, absolutely. In fact, the vast majority of short code services do not charge customers as they are used as a simple means by which a...


How do I cancel and stop paying for my TextPremium short code service?

To cancel and stop paying for your TextPremium short code service you just need to drop us an email confirming that you would like to...


How do I cancel and stop paying for my TextInbound number?

To cancel and stop paying for your TextInbound number you just need to drop us an email confirming that you would like to cancel the...


How many SMS messages can I send before it is counted as spam?

There is no official anti-spam guidance for the maximum number of message you may send in one campaign. However we would recommend...


Can I change the optout keyword that my customers use to cancel their SMS subscription?

When a user wants to unsubscribe from an SMS list the standard opt out keyword is ‘stop’ as a singular keyword. To be effective the SMS...


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