Support

Frequently asked questions

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How do I secure my emails with a PIN?

The PIN field is only used if a user's application rights for a particular text service require the user to either enter or use a PIN....


Can I change the way my contacts are displayed in the Personal or Global Address Books?

Yes you can. You have two options in the way that the contacts are displayed within your online address books. Contacts can either be...


Do you support multiple Character Sets for sending messages?

Yes we do. You can set the default Character Set that our applications will use when you send a text message. A Character Set is a...


Can I set the default Time Zone for where I am using your services?

All dates and times are displayed relative to your TIME ZONE setting. If you are based in the Eastern US, for example, and you select GMT...


What can I set my message Originator to?

You can choose whether to send your choice of 11 characters with the message (which helps to identify you to the recipient), or send a...


How do I change my password?

You change your password from within your account as follows: 1. Click on the MY PROFILE button. 2. Click on the CHANGE PASSWORD...


How do I change the default Character Set that my account uses?

You can set the default Character Set that our applications will use when you send a text message. A Character Set is a definition of...


Can I choose my default Country that the system will use to format my phone numbers?

You can set the default Country that our applications associate with you. This setting is primarily associated with how the applications...


Can I choose the default language for my online account?

You can choose to view our online application website in one of the following languages: - English - French - German - Portuguese -...


How does a User change the default application that a user sees when they login to their user account?

A user can change the default application that they see when they login to their online account, as follows: - Click on the MY PROFILE...


I can't login?

If you're on the login page and can't login to your account (you keep seeing the message "Account not found, or bad username/password"),...


What is the Default Reply Email for a User?

The DEFAULT REPLY EMAIL is the email address that is used and displayed by default, on the text services where a user can choose to receive...


Where do I update my billing details?

To update your billing details please log into your TextAnywhere TextApp account and then click on the ‘Admin Panel’ in the top right...


Can I update my billing details from within my SMS account?

Yes, it is possible to update your credit card details, view your billing history and purchase credits from within your account. Once...


How can I remove contacts from a group, or delete all contacts easily?

To REMOVE contacts from a group, first select a group, then click 'Remove ALL from group'. This removes the contacts from the selected...


Desktop SMS isn't working it just says No user found

Please click the green "Tools" button and ensure that your email address and password are correct. If you require further help, please...


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