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Frequently asked questions

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How do I import contacts in to an Address Book within TextOnline?

You can import contacts automatically in to your Address Book from a pre-prepared Comma Separated Variable (CSV) file. The CSV file is...


How do I enter the mobile number of a recipient contact in TextOnline, or an account contact in the Admin Panel?

The Mobile number field will automatically format the given number according to the formatting rules for the country in which the account...


Can I schedule or set up recurring SMS messages with TextOnline?

Yes, you can schedule the sending of your SMS messages when using TextOnline. Once you have entered your message text, selected your...


How do I find out whether a message was delivered or not?

Within the two web-based applications, TextOnline and TextCampaign, you can check the delivery status of any message. For TextOnline, click...


Can I stop an SMS being sent once I have set it up?

In some cases you may be able to stop an SMS being sent once you have set it up, but this will depend on how you have set up the delivery...


Are there any hidden charges?

No. With TextOnline, TextCampaign, TextOMS, TextMail and our Developer Toolkit you are only charged for the SMS messages you send and...


Why won’t some of my text messages send?

If you’re having problems sending your text message from TextOnline or TextCampaign, the first thing to check is whether the message has...


What is the TextAnywhere Desktop Utility?

The TextAnywhere Desktop Utility is a piece of software, downloadable from the TextOnline panel, in which you can store your user login...


How long will my SMS marketing free trial with TextAnywhere last?

The TextAnywhere free trial enables you to test out our SMS marketing tools with 20 free text messages from your TextAnywhere account, over...


How long are messages tried for delivery, before expiring?

You have the option to specify for how long you would like the phone networks to retry the delivery of a message, in the event that the...


Can I bulk upload my customers’ mobile phone numbers?

Yes, TextAnywhere’s system allows you to bulk upload multiple mobile numbers into your account. Firstly you need to make sure that your...


Can I receive replies to my campaigns to Outlook 2010?

Yes, with any of our end-user applications, such as TextOnline, TextCampaign, TextMail or TextOMS, you can receive replies to your SMS...


How do I start sending messages?

First off, you need to have an account with us. To open an account, just click on the Free Trial or Open Account links and complete the...


What does Delivered to the Network mean?

This is an intermediate message status where the message has been sent to, and accepted by, the phone’s operator (i.e. Vodafone, O2 etc.)....


How do I send 11 characters with my message, rather than a phone number?

When sending a text message, you may wish to use the field that normally displays the phone number of the message sender to show any 11...


How can my customers reply to my SMS messages?

Our TextOnline, TextCampaign, TextMail and TextOMS applications and our Web Service and HTTPS Service APIs can make use of our reply path...


What’s the minimum number of SMS Marketing message I can send in one go?

The TextAnywhere system is extremely flexible and allows you to send just one SMS message if needs be. There are multiple SMS Marketing...


I can't login?

If you're on the login page and can't login to your account (you keep seeing the message "Account not found, or bad username/password"),...


How do I change my password?

You change your password from within your account as follows: 1. Click on the MY PROFILE button. 2. Click on the CHANGE PASSWORD...


Can I retrieve a list of messages that I have sent, with their delivery statuses?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


Can I retrieve a list of messages that I have received?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


Do you send your messages through UK operators?

Yes. All messages destined for UK handsets are sent through UK network operators. This ensures that your message will arrive with the...


What is the Default Reply Email for a User?

The DEFAULT REPLY EMAIL is the email address that is used and displayed by default, on the text services where a user can choose to receive...


Can I choose for a User to only be able to send messages to contacts within the Personal or Global Address Books?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I choose for a User not to be able to modify the Originator of their message?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I choose for a User not to have their own Personal Address Book?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I choose for a User not to be able to delete their previously sent messages?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I change the way my contacts are displayed in the Personal or Global Address Books?

Yes you can. You have two options in the way that the contacts are displayed within your online address books. Contacts can either be...


Can I set the default Time Zone for where I am using your services?

All dates and times are displayed relative to your TIME ZONE setting. If you are based in the Eastern US, for example, and you select GMT...


Can I choose my default Country that the system will use to format my phone numbers?

You can set the default Country that our applications associate with you. This setting is primarily associated with how the applications...


Can I choose the default language for my online account?

You can choose to view our online application website in one of the following languages: - English - French - German - Portuguese -...


Can I send messages in excess of 160 characters?

You have the capability of sending messages in excess of 160 characters through our services. When sending a message in excess of 160...


How do I lock down the IP addresses that my users can access your applications from?

You can secure user access to your account by setting which IP addresses the system should accept access from. This can be configured on...


What can I set my message Originator to?

You can choose whether to send your choice of 11 characters with the message (which helps to identify you to the recipient), or send a...


How do I convert an Excel Spreadsheet to a CSV Type File ?

From the spreadsheet, click on Save As, from options provided select Comma Delimited (*.CSV). This can be found under Save As, Other...


What is SMS Marketing?

SMS Marketing is primarily the use of sending SMS (Short Message Service), or text messages as they're more commonly known, direct to...


What is Bulk SMS?

Bulk SMS is the term used for sending a promotional, advertorial or informative, text message to a group of recipients simultaneously....


What is Mobile Marketing?

Mobile Marketing can refer to one of two areas: 1) Traditionally it refers to marketing on, or with, a mobile device (ie: a mobile...


Can I send a SMS message to an international phone number?

Yes, the TextAnywhere service allows messages to be sent internationally to most countries. The number of message credits required to...


How many message credits does it take to send, for example, 250 messages?

To send 250 messages of up to 160 characters using the standard GSM character set to UK mobiles would take 250 credits. A message...


Can I send my campaigns internationally?

TextAnywhere allows for the sending of SMS campaigns to a wide range of countries around the world. The cost of each text message is shown...


Which is better for marketing to past customers, email or SMS?

Email and SMS both have their uses in a full and well rounded marketing strategy and can complement each other. The people on your SMS...


Why do people keep unsubscribing from my lists?

People may unsubscribe from your list for a number of reasons. It could be that they didn’t expect to receive SMS marketing messages when...


How do I keep track of people who opt out of my messages?

If somebody replies to a message you’ve sent out with the word ‘STOP’ at the beginning our system will automatically add them to an...


What’s the average response rate for a lead generation based SMS campaign?

Unfortunately there is no average response rate that could be given with any real meaning. The success of SMS marketing varies and depends...


What are the SMS Marketing laws?

As of 11th December 2003 the Electronic Communications Regulations came into effect in the UK which lays down guidelines on how email or...


SMS Service suitable for a college?

Absolutely, we have many schools and colleges that use TextAnywhere for sending internal and external communications via SMS. It can be a...


Is it worth including links to a website in my SMS messages?

With the growth in smartphones that are able to access the internet there is an increasing opportunity to include website links in your SMS...


How can I measure my SMS marketing's effectiveness?

Please find our Measureable SMS Marketing Guide here, which is full of useful hints and tips on how to get the most out your SMS marketing...


How often should I send out messages to my customers?

In all honesty this is a difficult question to answer as every organisation is different. It is however important to be aware that you are...


What’s the open rate for SMS marketing compared to Email marketing?

The open rate can be much improved on email marketing campaigns but it will depend on the message and the relevance to the end user. Exact...


Can I purchase text message credits in bulk?

Yes, we offer bulk purchases of text message credits for Pre-pay accounts. We also offer discounts as the number of credits you purchase...


How can I keep track of my subscribers?

Our systems allow you to manage your subscriber lists without too much trouble. When you add your list through the dashboard you’ll be able...


What's the best way to track the performance of an SMS campaign?

There are many ways to track the performance of your SMS marketing campaign. The first step is to track the quality of the data that you...


What is the average SMS marketing open rate?

The open rates for SMS messages are amongst the highest across any form of marketing. Frost & Sullivan 2010 & Epsilon 2009 reports found...


Will SMS marketing work for small businesses?

SMS marketing works for all businesses, whether large or small. It’s a very personal way of being able to reach out to your customer base...


What is the best time of day to send an SMS?

There is no golden rule on the best time to send out an SMS campaign. To answer this question we recommend senders think logically about...


Can I send MMS messages through TextAnywhere?

Unfortunately you can’t directly send MMS messages from within our applications. However, a more popular, and less expensive, way of...


How can I stop my SMS marketing messages from being delivered in the middle of the night?

There are a number of options to control the time of delivery of your SMS messages. Once we receive your request to send a message to a...


Are there any characters that can't be used in a message?

The only characters that our system will not accept are the greater than and less than [ ] symbols as these are reserved for database use....


Do you support multiple Character Sets for sending messages?

Yes we do. You can set the default Character Set that our applications will use when you send a text message. A Character Set is a...


How do I change the default Character Set that my account uses?

You can set the default Character Set that our applications will use when you send a text message. A Character Set is a definition of...


What methods are available for sending and receiving SMS messages via a website?

At TextAnywhere, we have a range of tools which will enable you to fully integrate an SMS messaging system into your website. Our...


Will my message credits expire?

Message credits bought in advance through a Message Pack do not expire. For more information please contact our Customer Service team on...


How can I remove contacts from a group, or delete all contacts easily?

To REMOVE contacts from a group, first select a group, then click 'Remove ALL from group'. This removes the contacts from the selected...


Can I send more than one SMS campaign per day?

Yes, you can send as many SMS marketing campaigns as you wish per day. With TextAnywhere, our software allows our customers to send an...


What's the maximum number of SMS Marketing messages I can send in one go?

Our system allows you to send as many SMS messages as you need. However, for large campaigns we would recommend, splitting your mobile...


How many SMS messages can I send before it is counted as spam?

There is no official anti-spam guidance for the maximum number of message you may send in one campaign. However we would recommend...


Can a recipient optout automatically from future messages?

Yes. When you send a message out to your recipients you can invite them to text the word STOP back by return if they don’t want to receive...


How do I send a message to a oneoff number, rather than a contact from an address book?

Instead of sending your composed text message to recipients within your address books, you can enter the phone numbers of the recipients...


Do you offer a pay as you go SMS service?

Yes, TextAnywhere offers a number of prepaid bundles of text messages to use with your account (sometimes referred to as Pay-As-You-Go)....


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