Support

Frequently asked questions

Take a free trial today

No commitment, simple sign up, includes free test credits

Have a question?

I can't login?

If you're on the login page and can't login to your account (you keep seeing the message "Account not found, or bad username/password"),...


How do I send 11 characters with my message, rather than a phone number?

When sending a text message, you may wish to use the field that normally displays the phone number of the message sender to show any 11...


How do I find out whether a message was delivered or not?

Within the two web-based applications, TextOnline and TextCampaign, you can check the delivery status of any message. For TextOnline, click...


Can I retrieve a list of messages that I have sent, with their delivery statuses?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


Can I retrieve a list of messages that I have received?

Yes, from the Administration Panel of your account. Once logged in to your account, click on the ADMIN PANEL button in the top right-hand...


How does an Administrator change the default application that a user sees when they login to their user account?

You can change the default application that a user sees when they login to their online account, as follows: - Click on the ADMIN PANEL...


Can I choose for a User to only be able to send messages to contacts within the Personal or Global Address Books?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I choose for a User not to be able to modify the Originator of their message?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I choose for a User not to have their own Personal Address Book?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I choose for a User not to be able to delete their previously sent messages?

Yes. To set this Application Right, please follow these steps: - Click on the ADMIN PANEL button - Select the the VIEW USERS left-hand...


Can I set the default Time Zone for where I am using your services?

All dates and times are displayed relative to your TIME ZONE setting. If you are based in the Eastern US, for example, and you select GMT...


Can I choose my default Country that the system will use to format my phone numbers?

You can set the default Country that our applications associate with you. This setting is primarily associated with how the applications...


Can I choose the default language for my online account?

You can choose to view our online application website in one of the following languages: - English - French - German - Portuguese -...


Can I send messages in excess of 160 characters?

You have the capability of sending messages in excess of 160 characters through our services. When sending a message in excess of 160...


How do I import contacts in to an Address Book within TextOnline?

You can import contacts automatically in to your Address Book from a pre-prepared Comma Separated Variable (CSV) file. The CSV file is...


How do I lock down the IP addresses that my users can access your applications from?

You can secure user access to your account by setting which IP addresses the system should accept access from. This can be configured on...


Can I track the delivery of a message sent by one of my clients through the White Label service?

Yes. From the White Label Administration panel you can select one of your client accounts, and then track one or more messages through the...


What does Delivered to the Network mean?

This is an intermediate message status where the message has been sent to, and accepted by, the phone’s operator (i.e. Vodafone, O2 etc.)....


How do I convert an Excel Spreadsheet to a CSV Type File ?

From the spreadsheet, click on Save As, from options provided select Comma Delimited (*.CSV). This can be found under Save As, Other...


How do I set an alert on the account when I am low on credits?

Within your TextAnywhere Account, select the Admin Panel in the top right hand corner. On the left hand side of the panel select Credits...


I can access the website but when I log into the Desktop Utility it states no user found ?

This tends to indication that the email address or the password being used on the Desktop Version is incorrect. In the Desktop Screen...


How do I turn off TextEmail notifications?

To turn off TextEmail notifications, log into your account via the TextAnywhere online facility and go to the TextEmail tab. On the left...


Will the TextAnywhere SMS services ever go down for scheduled maintenance work?

Since hosting with Rackspace in 2004 we have not had a single unplanned outage. Our infrastructure has been designed and implemented with...


What happens if I am unhappy with the results of using TextAnywhere's SMS Software?

The team at TextAnywhere welcomes any and all feedback from current and potential clients. If there are any elements of our system that you...


Are there any characters that can't be used in a message?

The only characters that our system will not accept are the greater than and less than [ ] symbols as these are reserved for database use....


Do you support multiple Character Sets for sending messages?

Yes we do. You can set the default Character Set that our applications will use when you send a text message. A Character Set is a...


How do I change the default Character Set that my account uses?

You can set the default Character Set that our applications will use when you send a text message. A Character Set is a definition of...


How can I remove contacts from a group, or delete all contacts easily?

To REMOVE contacts from a group, first select a group, then click 'Remove ALL from group'. This removes the contacts from the selected...


Can I stop email signatures being included in messages automatically?

Yes. Including '$$' (dollar signs, no quotes) anywhere in a message will 'trim' the message at that point. If you're sending...


What are the restrictions when sending messages to Austria?

International Restrictions Due to a regulatory change for A2P Messaging in Austria effective May 1st 2016, Mobile Network Operators...


Can a recipient optout automatically from future messages?

Yes. When you send a message out to your recipients you can invite them to text the word STOP back by return if they don’t want to receive...


How do I send a message to a oneoff number, rather than a contact from an address book?

Instead of sending your composed text message to recipients within your address books, you can enter the phone numbers of the recipients...


I am receiving an error 200 Account not found from the Developer Toolkit what causes this?

The most common cause of this error is specifying your TextAnywhere account login email address and/or password as the external Login...


Desktop SMS isn't working it just says No user found

Please click the green "Tools" button and ensure that your email address and password are correct. If you require further help, please...


I keep getting logged out of the website How do I stay logged in?

Within your TextAnywhere account Admin Panel, Account Options, you are able to select one of two choices. 1) Whether to stay logged in...


Take a free trial today

No hidden charges for replies, support or features. Just pay for the services you use.

Hosting provided by RackSpace
TextAnywhere is a PCI DSS Level 4 Compliant company
TextAnywhere is a Carbon Neutral company
Verisign Protected
Back to Top