Customer Sales and Support Manager
My main role is as Customer Services manager looking after our fantastic customer services team. As I’ve been with TextAnywhere since 2005 I have been able to pick up a deep understanding of TextAnywhere products and systems and also lend a hand where needed!
TextAnywhere is a great company to work for, a super team in all disciplines makes it a pleasure. The fact that I and many others have been here for a long time speaks volumes!
It’s difficult for me to single out a product as they all do the job they are designed for superbly but I think that our TextSurvey application, particularly the interactive version, is hard to beat. We are very happy to take suggestions from our clients and, where possible, our development team will incorporate these.
Customer Sales and Support
Customer Sales and Support
My name is Tia and I work in the customer services & sales department at TextAnywhere. We are responsible for offering help and assistance to front of house calls and emails, business intelligence and first line technical support.
The thing that I love the most about working at TextAnywhere is talking to a wide variety of clients with varying needs for their businesses. This makes every day unique and never dull, with a sense of instant achievement when you have managed to help them out.
One of my favourite products that TextAnywhere offers is TextOnline. I like the simplicity of it, as well as you having the ability to send to hundreds of recipients very quickly. It’s very easy to use and you have the ability to schedule when you want to send messages and have a thread of your messages available to remind you of what has been exchanged.
My name is Kim, I work within the CSS Team at Textanywhere. Our team is always here to help with any queries or problems you may have within your Textanywhere account.
I absolutely love everything about my job, the team I work with and company itself!
Everyone is always so supportive and helpful – nothing is ever too much trouble, and no two days are ever the same! It is an exciting and most enjoyable company to work for.
I think one of my favourite products is the TextOnline . This so user friendly and such an effective way to get in contact with clients, at the touch of a button!
Head of Sales
As Head of Sales I am responsible for all aspects of sales and new business development. Myself and the Sales Team are committed to growing our business through excellent account management and focused new Client acquisition.
I love the passion and dedication of the people I work with, Our Technical Team are simply brilliant, our Marketing Team are wonderfully creative, and our Customer Sales and Service Team work tirelessly to exceed Client expectations. It’s a genuine pleasure to work here!
I’m proud of the entire TextAnywhere product and service portfolio. It does exactly what it says, delivering a wide range of Client focused SMS business to business communication services all from an incredibly robust and feature rich platform.
Senior Account Manager
My name is Shereen and I am a Senior Account Manager at TextAnywhere. I am partly responsible for the Top 50 clients along with another colleague, I am actively responsible for bringing in new clients to the business and accumulating revenue in the process. I liaise with all departments mainly our Customer Sales Services and our Marketing department.
I am very passionate about TextAnywhere and our products, I have been part of this organisation nearly from day one. It has been a great experience to see the progress the company has achieved over the years, with such a great team and family atmosphere.
It is a very difficult question for me to answer as I love all our products, but if I have to choose one in particular it has to be the API for integration this is a great tool that any business can implement within their platform, which will enable them to send SMS with a press of a button. That’s a winner for me!
Head of Technical
I’m responsible for the technical team at TextAnywhere; this is a challenging but thoroughly enjoyable role and one I’m looking forward to progressing over the coming years. We develop, maintain and support all our software in-house with a highly dedicated and experienced team, we work closely with each area of the business to ensure our customers receive the best experience and service possible.
Although we’re growing year on year; we’re still able to nurture the small company atmosphere which helps make TextAnywhere a very enjoyable and productive place to work. Everyone knows their rolls but is always willing to help each other out to ensure things get done efficiently and correctly.
TextGroup is one of our newer additions to our inbound long number service (TextInbound) and allows each person that is added to the TextGroup to receive messages sent to the long number which means everyone is kept up to date with the information. This is particularly useful for schools, who want to keep parents updated on school trips for example, meaning the teacher/assistant doesn’t have to give out their personal mobile number. Replies can be disabled by replacing the phone number with a maximum of 11 characters.
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