Introducing TextSurvey - Create and run simple, multi-question SMS surveys to receive feedback from clients

TextSurvey - Capabilities

TextSurvey enables you to gather customer, consumer and patient feedback simply and swiftly through running a text message-based survey.

TextSurvey has the following capabilities:

  • Create and manage your SMS survey online from within your account.
  • Send an optional introductory text message, followed by the survey’s first question.
  • Run a single question survey or one with any number of questions.
  • Each question is sent out automatically on receipt of the previous question’s response.
  • Complete the survey with an optional thank-you text message.
  • Download a report of the survey’s feedback data for later review and analysis.
  • Send out SMS invitations to potential participants through TextSurvey or the Developer Toolkit.
  • Invite survey participation through other media, such as leaflets, adverts or in-store promotion.
  • Enable message recipients to be able to opt-out of receiving future texts by replying with STOP.
  • Use our reply-path or your own rented TextInbound number or TextPremium short code as the response route.
  • Run your SMS survey in any language or writing system.
  • Your questions, and introductory and thank-you texts can be up to 918 characters in length.
  • Pause and resume your text survey as you wish to.
  • View feedback and data from past text surveys online for up to 12 months after stopping a survey.
  • Stipulate a specific delay between your optional introductory text message and the first question of your survey.
  • All feedback texts are charged to the sender at their standard network rate.
  • Restrict access to your online account with IP address lockdown.
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