Ensure critical email warnings and alerts from IT systems are sent by text message to pre-defined team members

TextAlert - FAQ

Is there a maximum number of recipients that the TextAlert can be sent to?
No. you can send the TextAlert to as many people as you like.

What happens if the email being converted to text messages is longer than 160 characters?
The TextAlert service will send the complete email message by converting it in to 153 character chunks. So, if the email message is 700 characters in length, five text messages will be sent, ensuring you do not lose any important information. Please note that from a charging perspective each 153 character piece of your message will be charged as one text message. So your 700 character message will be charged at 5 messages per recipient.

How do we pay for the messages?
You can either purchase packs of messages in advance, or have a credit account which we invoice you for monthly. Messages purchased in advance enjoy preferential rates, and are purchased securely online with a credit or debit card. Just tell us when you register which account type you would like to have.

I need a reliable service. When was your system last down?
We have invested significantly in our network infrastructure to provide a highly resilient business-grade, always-available service to our 16,000 clients.

I need my messages delivered swiftly and consistently. How do you ensure this?
To start with, we only send our messages with UK operators. This ensures that the highest grade of message quality available is used to underpin our services. Also, we don’t rely on just one network partner to deliver your messages. We have multiple connections to multiple partners.

How do I know if a message has been delivered?
We provide you with a delivery status for every message that is sent, enabling you to see whether a message has been delivered, is in transit, or has failed.

Do I need to be technical to use the service?
Absolutely not. The online user interface has been designed to be simple and easy to use.

Do you use our mobile phone numbers for marketing purposes?
No we do not. We conform to the stringent regulations of the Data Protection Act. Your user details, contact details, message recipient details, and message sender details are yours and confidential to you.

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